• Responds to all guests’ requests, concerns and issues in a timely and professional manner when assigned upfront at the Front Desk and phone duty. Handling all communications, verbal or written, in accordance with the set company standards.• Log & maintains accurate records of all guests’ inquiries, concerns and requests using systems provided. • Handles cash transactions required by Guests including and not limited to traveler’s checks, stamps, foreign exchange, gratuity adjustments and settlement of shipboard accounts in accordance with company’s accounting guidelines.• Performs administrative and record-keeping tasks associated with Guest Relations Associate.

•Hospitality and guest communications via phone, text and email and web-based platforms• Handled maintenance schedule and WO on Breezeway• Guided guests through the reservation process• Knowledgeable on the operating procedures and properties to answer all guest questions during their stay.• Accomplished Adhoc/data entry tasks

• Maintained strong client relationships through proactive customer service.• Managed Travel Trade bookings (Online travel agencies, Wholesale bookings, Travel Agencies).• Provided accurate information to travel agency inquiries based on company standards and policies. • Handled ocular inspection and other travel agents’ special requests.• Represented the company in travel trade marts and other promotional events.• Liaise with Sales Executives and Sales Coordinator with regards to group bookings, banquets, travel agency promotions to exceed customer satisfaction.• Processed reservation requests through emails and calls. • Handled inquiries via calls, emails and Livechat.

• Provided seamless end to end customer experience to in-house guests. • Provided exceptional customer service to all internal and external calls.• Managed guest reservations using high level expertise in in-house reservation system.• Demonstrated comprehensive knowledge of the hotel’s services, charges, dining facilities and providing other information about the island to address guest’s inquiries.• Processed bills creation, payment collection, check in and check out.• Provided other value-added services in the operations of the Front Office and Guest Relations Office and other areas as needed.