Monika Arya Email & Phone Number

India

India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Banglore

As a Junior Associate at Razorpay, my primary focus centered on boosting sales and propelling revenue growth within Razorpay's domain. I specialized in effective cross-selling strategies to enhance acquisition and deliver outstanding value. My dedication was directed towards fostering retention through personalized support and facilitating seamless platform utilization. My role entailed recognizing strategic cross-selling opportunities, nurturing enduring relationships, and optimizing the utilization of Razorpay's services, thus contributing significantly to the company's overarching sales.

Noida, Uttar Pradesh, India

I specialized in leveraging Zendesk and Jira to ensure efficient customer support operations while adhering to (SLAs). Throughout my tenure, I excelled in cultivating lasting client relationships and consistently meeting or exceeding performance targets. I also introduced creative strategies, to enhance client engagement and satisfaction. These efforts included identifying upselling opportunities to boost revenue. My role encompassed effective communication of product benefits and seamless collaboration with cross-functional teams, all within the confines of SLAs, to enhance our clients' experience.-Developed and executed targeted marketing campaigns to drive customer engagement and retention.-Implemented data-driven strategies to identify customer segments and tailor marketing efforts accordingly.-Leveraged social media and email marketing to promote new product features and special offers.-Efficiently managed a high volume of customer inquiries and support requests, consistently ensuring timely and effective resolutions in line with service level agreements.-Conducted ongoing analysis of performance metrics, providing valuable insights for enhancing customer support processes and meeting service level agreement requirements.-Collaborated closely with the technical team to troubleshoot and resolve intricate issues within prescribed timeframes, ensuring customer satisfaction.-Maintained meticulous records of customer interactions and feedback, facilitating continuous improvement in service delivery to meet and exceed established standards.-Consistently ranked as a top quartile performer, demonstrating excellence in achieving outstanding results.-Received client appreciation and commendation for going above and beyond in delivering exceptional service.-Successfully worked on multiple client projects, providing valuable insights and solutions that contributed to their success.

Noida, Uttar Pradesh, India