● Manages team deliverables, projects and targeted resolution on monthly basis● Ensure adequate staffing requirements to meet operational needs● Maintains productivity standards by examining daily volumes,prioritizing work efforts and developing timely forecasts● Reviews and analyses monthly data and scorecards to improveperformance and execute improvement plans● Work with other stakeholders to support strategy through alignments of various programs and initiatives with relatedimplementations● Analyses data to identify training and coaching needs; partners withtraining department as per the requirements to build highperformance teams● Drives and ensure effective compliance with applicable laws, rulesregulations and policy adherence to safeguard our clients and assets● Respond and remediate to any audit findings● Maintains desired employee retention levels through employeeengagement and development programs● Executes system health checks and audit requirements● Responsible to produce results and contributes to planning, budgetadministration by effective cost formulation of procedures● Fulfilling client necessities through exceptional client experienceand ethical practices● Provides evaluative judgment and projections based on theinformation analysis in complicated and unique situations● Persuades and influences other people including channel partnersand stakeholders through strong communication and negotiationskills● Demonstrates analytical support by evaluating performance basissegmentations strategies, recommendations and interpretation of data to various audience