Led the development of a festivals and events framework and events policy to strategically guide the priorities for events and festivals, informed by Council’s strategic documents, best practice research, benchmarking and comprehensive internal and external consultationLed a detailed review and update of processes and procedures to support the operationalisation of the framework and policy

Design and implement a community engagement service model to empower the Community Engagement and Impact team to provide efficient, consistent and appropriate advice and support to the organisation for good community outcomes and provide advice and support to embed the new community engagement model across the organisation.Lead the development of a social value framework, including the development of a model and measurement approaches through the community engagement activities and build the practical and tools to support the implementation of the framework

Lead the development, design and implementation of an evidence and measurement framework supported by associated tools and evaluation plans to inform and improve the performance and strategic direction of the Community Development branchWork closely with branch members to integrate their work into the measurement framework in order to understand their impact and maximise the effectiveness of their workContribute to the development and testing of a social value model and framework for implementation across the organisation

Develop and implement Culture Counts’ policy, research and advocacy agenda in line with strategic and operational plans. Key Research Projects- Diversity and Inclusion in Evaluation: focused on developing best practice resources for clients and internal staff to encourage inclusion of diverse community groups in evaluation, including people with disability, First Nations peoples, LGBTQIA+, multicultural communities, young people and seniors.

Procure, manage and deliver key high-level social, cultural and economic impact evaluation projects; build strong relationships with clients, with a focus on growing accounts; understand clients’ unique objectives to create and deliver strategic evaluation plans and reports and align metrics with what they set out to achieve; provide training and support to ensure best practice evaluation and data collection practices are being implemented by clients.Develop new strategies and resources to simultaneously increase client satisfaction and improve client management efficiency; contribute to business development strategies and product development ideas; train and mentor junior members of the Client Team.

Provide project, client and administration support services to Culture Counts; provide training, onboarding and ongoing support to over 100 clients; develop client support resources and processes; manage CRM; manage client technical support and requests.

Lead and manage the strategic development, implementation and training associated with the new CRM system including categorising priorities for the new system, identifying appropriate platforms and partners, researching and testing systems.

Research, coordinate, prepare and submit grant applications, persuasively communicating the organisation’s mission and programs to potential funders; maintain a calendar to ensure timely submission of letters of inquiry, proposal deadlines, and reports; establish and maintain personal contact and relationships with foundation contacts and program officers.

Manage and maintain venue operations and administration including administering daily operations, processing gallery enquiries within Council’s Service First guidelines, providing friendly and welcoming customer service, developing rosters for casual staff and contractors, administering community engagement and public programs, maintaining the exhibition manual, ensuring venue and operations are maintained to a high standard and compliant with OHS policies and procedures.

Philanthropic and government grant coordination and management including researching and identifying appropriate grants to support programs, preparing high quality grant submissions, preparing acquittals and reports, maintaining calendar of key date deadlines and acquittals, maintaining up to date information about grants, and managing relationships with philanthropic partners.Donors programs administration and management including maintaining donation procedures and protocols, maintaining accurate up to date details of donations, preparing donation status reports, assist with scoping and delivery of donor recruitment campaigns.

Undertake practical tasks in finance, administration and operations as listed below; provide administrative assistance for the donor program and coordinate grant applications including researching and preparing grant applications and reports; maintaining grant deadlines database and guidelines, donations procedures and database and donations records; preparing reports as required.

Provided support to the Finance and Operations Manager, undertaking practical tasks in finance, administration and operations including accounts payable/receivable; payroll; superannuation processing; reconciliation of cash takings; undertake banking procedures; assist with preparation of annual audit.