Monika Dhingra Email and Phone Number
Monika Dhingra personal email
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Monika is tech savvy and lifelong learner with a vibrant set of Organisational perspective and stellar people skills. She propel teams forward by fostering collaboration, providing data clarity, and boosting the productivity and morale of everyone around her.
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Head - Customer Onboarding Experience (Cx)Jio Jan 2016 - PresentBengaluru Area, India- Drive the CX (customer onboarding experience) for all JIO's line of business namely Mobility and FTTX focussed on growing sales while managing the optimal Jio CX- Regulatory liaisoning and compliance- Partner closely with sales, finance and operations to ensure that the customer experience and scaling up plans support forecasts -
Assistant Director - Head Of Operations ComplianceMts - Sistema Shyam Teleservices Ltd Dec 2011 - Aug 2013Gurgaon, India- Business process remodelling- Project management for migration of the billing system- Application replacement/remediation program management -
Customer Experience - Airtel.Com & Emerging BusinessesBharti Airtel May 2011 - Dec 2011Gurgaon, India- Member of digital transformation project for airtel.com, responsible for the integration of all the customer interfacing systems with airtel.com- Strategy definition, alignment/instrumentation of IT platforms for customer services and defining customer onboarding experience for Airtel Money, m-health, and m-education. -
Project Management - Mobile Number Portability (Mnp)Bharti Airtel Apr 2009 - May 2011Gurgaon, India- Project lead responsible for the design, business process definition, tool development, cross-operator process sign off & alignment, UAT, launch and stabilising of MNP- Interface with sector regulatory and representing the org in relevant Industry forums
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Process Lead - Billing & Order Management MigrationBharti Airtel Jun 2007 - Apr 2009Gurgaon, India- Process lead for billing and order management transition project for India, Sri Lanka and Jersey operations. Responsible for design, roll out, UAT, Bug reporting and business process re-alignment
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Multiple RolesBharti Airtel Nov 1999 - Jun 2007Gurgaon, India- Over a period of time managed the entire CX lifecycle - right from the contact centre, customer retention, revenue assurance and tool development/automation
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Management TraineeAmerican Express 1998 - 1999
Monika Dhingra Skills
Monika Dhingra Education Details
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Bachelor Of Commerce - Bcom -
Nis SpartaPgdsm -
Bachelor Of Education - Bed
Frequently Asked Questions about Monika Dhingra
What company does Monika Dhingra work for?
Monika Dhingra works for Jio
What is Monika Dhingra's role at the current company?
Monika Dhingra's current role is CX Leader | Project Management | Process Automation | Service Operations.
What is Monika Dhingra's email address?
Monika Dhingra's email address is mo****@****ail.com
What schools did Monika Dhingra attend?
Monika Dhingra attended Delhi University, Nis Sparta, Maharshi Dayanand University.
What skills is Monika Dhingra known for?
Monika Dhingra has skills like Operations Management, Strategy, Services Marketing, Call Center, Telecommunications, Management, Vendor Management, Business Development, Call Centers, Six Sigma, Crm, Service Delivery.
Who are Monika Dhingra's colleagues?
Monika Dhingra's colleagues are Mahesh B Mahesh, Masoom R, Chandan Chaudhary, Sanchi Katiyar, Mohammad Wajid Ali, Hindavi Ambade, Arpita Paul.
Not the Monika Dhingra you were looking for?
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Monika Dhingra
Maruti Suzuki || Tata Motors || Mba (Marketing And Finance) || Fluor Daniel India Pvt. Ltd.Delhi, India1tatamotors.com -
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Monika Dhingra
Founder & Managing Director At Nomad Originals- India’S Leading Premium Plush Toy Factory/ExportersDelhi, India
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