Monika K Email and Phone Number

Analyzed existing systems and processes to identify areas of improvement. Managed multiple concurrent tasks in a fast-paced environment. Partnered with teams to guide quality and process improvements. Created and modified procedures to solve complex issues.Collaborated with cross-functional teams to streamline workflows and optimize operational efficiency.Created reports and dashboards using data visualization tools to communicate findings to stakeholders.Developed test plans and scenarios to… Show more Analyzed existing systems and processes to identify areas of improvement. Managed multiple concurrent tasks in a fast-paced environment. Partnered with teams to guide quality and process improvements. Created and modified procedures to solve complex issues.Collaborated with cross-functional teams to streamline workflows and optimize operational efficiency.Created reports and dashboards using data visualization tools to communicate findings to stakeholders.Developed test plans and scenarios to validate system functionality and ensure adherence to requirements. Show less

Implemented systems for collecting feedback from employees about their experiences during onboarding or training sessions.Developed and implemented a comprehensive workforce planning strategy to identify and address employee gaps.

Implemented innovative solutions to improve accuracy of workforce scheduling.Applied predictive analytics models to forecast future labor needs and reduce idle time.Performed data mining using a combination of statistical and graphical methods.Created and maintained reports for real time analysis og labor utilization.

Maintained accurate records of customer interactions via various communication channels including phone calls, emails and web chats.Successfully managed customer complaints and inquiries, providing timely resolutions to ensure customer satisfaction.Developed strong relationships with customers by actively listening to their needs and responding promptly.