Account ownership and management of customer relationships (internal and external). Communicate effectively with customers, sales representatives, sales managers, warehouses, plants and all other internal groups required to meet customer needs.Discuss availability issues with customers, employing methods of resolution such as negotiating lead-time, alternative ship points, etc. Identify inventory status and product availability options. Understanding the demand requirement planning process, which is key to successful customer order fulfilment.Recognise changes in customers demand and provide feedback to sales and demand management. Understand business policies and compliance regulations regarding technical requests. Understand sales forecasts and their relationships to the business and anticipate month end deadlines based on forecast realisation.Assist production planners in establishing levels based upon customer's forecast. Interact with salespeople, customers, logistics personnel as needed to minimize errors and customer complaints and investigate where appropriate.Proactively track and facilitate resolution of customer related quality concerns ensuring sensitive and timely feedback to customer. Review sales order blocks report.