Monika More Email & Phone Number

Dynamic professional & a peak performer offering a successful career spanning 16+ yrs in the airline industry at various capacities including Customer Service, Loyalty Programme Management & TrainingBelieve in handling challenging assignments that defines and commands a high standard of service.Expert at ensuring high-quality customer experience and enriching customer satisfaction, while adhering to the SLAs and work processesExtensive experience in conducting training sessions for new recruits and system training for existing employeesHands-on experience in monitoring the overall functions of processes handled; identifying improvement areas within the team and implementing adequate measures to maximize customer satisfaction level.Proficient in processing flight reservations and making travel programs less complicated. Handled internal and external calls with a proven track record of offering the highest level of customer service.Worked to achieve targets and ensured that all queues and updates were regularly checked. Sociable nature and ability to deal with customers from different social backgroundsAn innovative leader possessing demonstrable communication, interpersonal, team management and conflict management skills.

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  University Of Mumbai

  Philosophy