- Negotiating and contracting with suppliers;- Resolving customer complaints and ensuring compliance with food health and safety regulations.- Recruitment and selection of staff, annual staff performance reviews;- Training and developing staff to improve overall efficiency;- Developing and implementing menus;- Organizing on-site and off-site catering- Inventory management (stock ordering, equipment management, stock control);- Preparation of appropriate documentation (work instructions, checklists, procedures, etc.);- Implementing new food control plans;- Ensuring customer satisfaction;- Managing the day-to-day running of the café;- Cash handling.

- CAPA Management: Coordinated the development and implementation of Corrective and Preventive Actions (CAPA) to address and prevent quality issues;- Complaints Coordinator: Coordinated complaints process including initial contact with the customer, to ensure customer satisfaction;- Auditing: Conducted internal and supplier audits to ensure compliance with quality standards and regulatory requirements;- Green Belt Projects: Led Six Sigma Green Belt projects focused on process improvement, waste reduction, and quality improvement;- Training & Workshops: Developed and delivered training programs and workshops for operators to improve skills and adherence to quality standards;- Quality Procedures Supervision: Supervised the implementation of and adherence to quality procedures and work instructions, ensuring compliance with company and industry standards;- Quality Management Systems: Implemented and maintained Quality Management procedures in compliance with 3M Global Standards and ISO 9001:2015.- ISO 9001:2008 to ISO 9001:2015 and ISO13485:2012 to ISO 13485:2016 transition GAP assessment for Medical Division.

- New Product Introduction (NPI): Oversaw quality aspects for new products/processes, including FMEA, Control Plans, MSA, Test Methods, and First Article Inspection;- Continuous Improvement: Led Six Sigma Green Belt projects to drive problem solving and process improvements, enhancing product quality and operational efficiency;CAPA Management: Coordinated the development and implementation of Corrective and Preventive Actions (CAPA) to address and prevent quality issues;- Process Validation: Participated in process validation activities (FMEA, IQ, OQ, PQ) to ensure robust and compliant manufacturing processes;- Auditing: Conducted and managed internal audits (ISO 13485, ISO 9001, ISO 50001) and external supplier audits, to ensure compliance with quality standards;- Test Method Development: Implemented and validated new test methods, including measuring device qualification and inspection method validation;- Nonconformity management: Addressed non-conformities and implemented corrective actions; managed customer and supplier complaints (ex. using 8D methodology). Worked with internal and international teams to improve product quality and boost customer satisfaction;- Supplier coordination: Collaborated with raw material suppliers to ensure quality standards and resolve issues;- Production support: Provided quality and statistical support to manufacturing operations; developed and delivered training for production staff, including new recruits;- Procedure Development: Created and maintained procedures and work instructions in line with quality management systems;- SAP superuser – member of SAP implementation testing team.- Technology Transfer: Facilitated technology transfer project from local and international divisions, to ensure seamless knowledge and process integration.

- Quality Engineer at Medical, Automotive and Industrial Adhesive and Tape Divisions;- Auditing: Conducted internal audits (ISO 13485, ISO 9001, ISO/TS 16949) to ensure compliance with quality standards;- Nonconformity management: Addressed non-conformities and implemented corrective actions; managed customer and supplier complaints (ex. using 8D methodology);- CAPA Management: Coordinated the development and implementation of Corrective and Preventive Actions (CAPA) to address and prevent quality issues;- Continuous Improvement: Led Six Sigma Green Belt projects Green Belt Projects (implementing and coordinating 5S in the QA laboratory; validating test methods, performing measurement system analysis (MSA).- Production support: Provided quality and statistical support to manufacturing operations; developed and delivered training for production staff, including new recruits.