Monika Romany Email and Phone Number

Inquiries regarding all BM products and services (cards, certificates, loans, transfers, etc.)Inquiries regarding balances and account transactions (current, savings, Youm Bi Youm account)Inquiries regarding remittances and transfers sent to the accountInquiries regarding branch locations, working hours , BM ATMsReceiving customer suggestions and considering their implementationReceiving customer complaints / requests – whether regarding products or services – and responding to these as per pre-set deadlines.Canceling wrong PIN entry attempts for all types of cardsCanceling wrong PIN entry attempts for the internet banking serviceCard activation (credit cards, salary cards)Creating or changing credit card PINsCard stoppage in case of theft or lossSending the card transaction statement (credit card, Visa net)Registering requests for setting up the IVR serviceAmending customer data and accounts on the IVR service – adding, deleting, modifyingAllowing the use of direct pre-paid debit cards – credit – for use abroad

Answer incoming phone calls . sending and response to emails. Answer customer questions about HSBC products and services.Process customer requests, such as opening new accounts, transferring money, and applying for loans and make other banking transactions.Provide support to customers who are experiencing problems with their accounts or transactions.Educate customers about HSBC's digital banking services and encourage them to migrate to digital.Promote HSBC's products and services to customers.Comply with all HSBC and regulatory requirements.