As Operations Manager for this commercial concrete construction company, I oversee the company's organizational processes to maximize profit and keep all overhead expenses to a minimum. My main responsibility is to run the day to day operations so the owner can be in the field looking for new opportunities. I keep track of the big picture and identify areas of improvement, I perform the company bookkeeping - including federal and state tax filings - assess and analyze all project costs, and continually work to improve the quality of our work across the organization and increase productivity and efficiencies across the board.

In my work as a Logistics & Operations Specialist, I’ve provided high-level operational support for multiple commercial entities generating up to $53 million in annual revenue, including a leading beverage producer and a luxury real estate brokerage. During this time, I’ve worked closely with senior leadership during periods of peak growth and transition, overseeing screening, interviewing and recruitment of candidates including executive-level staff.Key Highlights:• Collaborated with third-party vendor to devise detailed policy templates, organizing safety information and structuring content to improve accessibility for international governments in cases of emergency.• Conducted extensive evaluations of facility map, extracting detailed information pertaining to safety equipment locations and critical resources for submission to managerial team. • Managed loan originator's database, monitoring sales pipeline and performing real time revenue reporting.• Partnered with senior management and top producers of real estate brokerage listing 2,000+ properties each month, tracking critical dates impacting closings while ensuring valid signatures on legal documents and disclosures.• Contributed to planning and execution of facility remodel, handling materials sourcing and selection of contractors.

As a Firm Administrator, I oversaw key aspects of operations for a regional accounting firm during a period of peak growth, with number of employees more than doubling during tenure. I worked to ensure accuracy of financial data for nationwide franchises and SMB clients, performing comprehensive reviews of over 2,000 tax returns each year for established entities across retail, real estate and construction sectors.Key Highlights:• Participated in multiple mergers, overseeing key aspect of technological upgrades and client integration processes.• Served as primary point of contact throughout investigations including data breaches and cases of identity fraud.• Resolved issues with merchant services integrations, integrating e-commerce capabilities to improve user experience.• Provided executive-level support to shareholders, compiling monthly financial reports summarizing firm performance.• Worked closely with department managers to recruit and hire staff, updating employee manuals, onboarding assets and orientation materials outlining corporate policies and benefits offerings.• Directly managed administrative staff across multiple sites, training up to 15 employees and interns each year.

In my earlier work as a General Manager, I directed critical aspects of operations for a specialized CPA firm serving more than 1,000 entities each year. I worked across all departments to promote profitability and compliance, researching platforms to incorporate automation and introducing changes which led to a 300% improvement in engagement timeline.Key Highlights:• Recommended changes to firm-wide service fee structure which led to $50,000 increase in yearly revenue.• Served as Project Manager throughout development of new website, handling vendor selection to ensure user engagement.• Achieved 50% reduction in invoicing time, devising QuickBooks templates to simplify financial processes.• Contributed to acquisition of new firm, serving as primary point of contact while implementing integration plan. • Oversaw human resources operations, managing onboarding processes and conducting performance appraisals.

As a Commercial Real Estate Loan Processor, I managed relationships with clients, bankers and partners for leading regional financial institution with over $4.7 billion in assets under management. I worked with clients to secure funding for industrial and residential developments, processing commercial real estate loans totaling more than $30 million.Key Highlights:• Worked with up to 30 vendors each month including construction feasibility engineers, certified appraisers, environmental assessors, and title and escrow companies.• Performed comprehensive inspections of available properties, working to ensure viability, integrity and security of facilities prior to financing while reporting to Senior Loan Officer. • Managed relationships with tenants throughout all phases of bankruptcy proceedings, attending court hearings to maintain up-to date regarding property ownership status.• Consistently maintained compliance with AIA standards and FDIC requirements pertaining to loan documentation and financial reporting protocols.