As an accomplished IT professional with over a decade of experience, I specialize in Cloud Computing, IT Infrastructure, and Technical Support. My expertise lies in managing and optimizing Azure environments, VMware solutions, and Active Directory systems to drive seamless operations and enhance business performance.Currently, I serve as a Senior Professional System Engineer at DXC Technologies, where I spearhead resolving escalated enterprise-level issues, contribute to developing new service offerings, and ensure that our solutions align with client needs. My previous experience at Microsoft further solidified my technical acumen, where I successfully tackled mission-critical challenges for high-profile clients, improving customer satisfaction and retention.I am passionate about staying at the forefront of technology and continually expanding my knowledge base. My Azure Fundamentals and PowerBI certifications testify to my commitment to professional growth.Beyond my technical expertise, I excel in communication, problem-solving, and leadership, enabling me to mentor teams and deliver high-quality results under pressure. I am always eager to take on new challenges and contribute to the success of forward-thinking organizations.Based in Chennai, India, I am open to relocation and excited about potential opportunities to leverage my skills and experience to make a meaningful impact.
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Senior Software Support EngineerHorizon56Chennai, Tn, In -
Senior Professional System EngineerDxc Technology 2022 - PresentTamil Nadu, India• Support escalated enterprise and broad commercial customer issues via phone and remote assistance.• Scope and document customer scenarios, potential causes, and troubleshooting steps.• Develop new service offerings and technologies with desktop engineering teams.• Work on Azure services such as Azure Virtual Machines, etc.• Achievement: Played a key role in developing and implementing the standard operating environment (SOE) for multiple accounts, ensuring cost-effective and timely solutions. -
Senior Support EngineerMicrosoft 2019 - 2022Bengaluru, Karnataka, India• Own and resolve technically complex, mission-critical customer issues.• Maintain strong working knowledge of released products and participate in pre-release activities.• Provide technical action plans and take ownership of cases requiring memory management, Windows registry, BSOD, RDS, WMI, PowerShell, DCOM, and WinRM.• Achievement: Recognized for successfully resolving critical issues for high-profile clients, improving customer satisfaction and retention. -
Enterprise Technical Support EngineerConcentrix Technologies 2018 - 2019Chennai, Tamil Nadu, India• Provide expert assistance with Symantec Antivirus products.• Utilize SysInternals tools to diagnose and troubleshoot technical issues.• Implement firewall rules, proxies, and exclusion policies to enhance security.• Achievement: Improved security measures by analysing logs to identify vulnerabilities and threats and implementing effective mitigation strategies.
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Tele Research AnalystMerit Software Solutions 2017 - 2018• Conducted data mining on individuals and companies, enriching datasets with information from multiple sources.• Maintained and updated databases, ensuring integrity, accuracy, and accessibility for internal stakeholders.
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Application EngineerCss Corp 2015 - 2017Chennai, Tamil Nadu, India• Provided remote technical support for VOIP devices, modems, routers, and billing inquiries.• Increased customer satisfaction through personalised recommendations and activation of services.• Achievement: Increased revenue growth by implementing cross-selling strategies for additional services and products. -
Customer Support ExecutiveLycatel Bpo Private Limited 2013 - 2015Chennai, Tamil Nadu, IndiaTroubleshooting the issues faced by the LYCA SIM card consumers.Best Recommendations on the plans and support on activation/deactivation of services.
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Managing DirectorLeo Technologies Apr 2012 - Mar 2013Chennai, Tamil Nadu, IndiaHandling projects, Signing Contracts, Training the employees, verifying the quality, delivering the projects on time with quality.
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Tele Marketing ExecutiveAdventures India 2012 - 2013
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Research AnalystBoardex India Pvt Ltd 2011 - 2012
Monika T Education Details
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P.B.College Of EngineeringInformation Technology
Frequently Asked Questions about Monika T
What company does Monika T work for?
Monika T works for Horizon56
What is Monika T's role at the current company?
Monika T's current role is Senior Software Support Engineer.
What schools did Monika T attend?
Monika T attended P.b.college Of Engineering.
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