Monika Tanwer Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Resolving Issues which are being faced by clients while using RAK business, RAK retail and RAK Mobile application for doing activities over application. . RAK business, RAK retail and RAK Mobile application provides complete online banking facilities for the corporate, SME and Retail users. In these modules also we have several other modules within it which makes the customer to categorise the roles according to the requirement. It supports all the online transactions available to customers including Own account transfers, Remittances, Demand Draft, Cheque book requests,Salary transfers and Demand Draft and Third Party transfer. It is secured application and provide two way authentication using sms pin and 2FA Token technologies. It interacts with Finacle ,SWIFT, UAEFTS, UAEDDS (Payer Registration/Amendment/Cancellation/Stop Payment), WPS salary processing system and Merchant Payment systems (EVG) via TIBOC integration technology(TIBCO Rendezvous)

Dubai

Project: Production IssuesResolving Issues which are being faced by clients while using ENBDcorporate banking Application for doing corporate transactions . Project: Direct Debit SystemIntroduced Direct debit System in Smart business application with originator, payer,Loan and Finance for direct debit authority. In this we are uploading for finance, loans, payers, and originators list with proper format and send it to central bank via tibco. The list went to central bank for accounts transactions and results reflected on SB Screen Project: VAT ImplementationVAT is implemented in Emirates NBD online banking application for UAE. I have implemented VAT registration with VAT Registration ID’s and Unique Phone Numbers. With the help of registered VAT Beneficiary , VAT will be getting Transacted from the Account. Designed poller for using collections, Threads concept for sending request to tibco and getting and sending NAK & ACK, SMS or email regarding transactions with the reason.Project: SmartBusines India Smartbusiness is an Emirates NBD online banking application developed for Mumbai Branch India. Project involves end-to-end online banking activity which involves account summary, account requests, transactions, fixed deposits etc. Major Implementations are NEFT, RTGS and IMPS Transactions processes. I have implemented Beneficiary Registration, beneficiary transaction, employee registration , salary transactions , receiving and sending ACK & NACK to Central bank and charge Sheets for some ranges of transactions.Role: Application Developer• Requirement Analysis and planning.• UI, Backend and Database design.• Font end development using xhtml, jquery, javascrip,t jsp ,AJAX and JSF and Backend development using Java.• Database designed using oracle 10g• Backend integration with TIBCO, Finacle, Vision plus and EBC• Involved in SIT, UAT and GO live activity.• Handling end to end Technical & Business Documentation.

Novelvox Software India Pvt Ltd-Faridabad

Project: Reliance JIO contact Centre Application:This application is being used in all over Contact centres of Reliance Jio for helping customer via logging interaction, service requests, Leads etc. Helping Customers related to their problems being faced via using reliance Jio Numbers. This application shows all details of customer on Screen related to sales on boarding, Billing, Network, Managing-adding-creating-delete etc via using Tibco Webservices. Apart from that, I have been into Developing and designing Ivision Dashboards for Summary visualization of agent related activities like Average speed of handling calls, Average speed of answering calls, Max Wait time etc. Managing and Handling multiple Ivision Dashboards . Logging every activity for Summary visualization is based on SQL queries, stored procedures, and tuning of SQL queries.Project: RAK contact Centre Application:This application serves the contact centre agent to take calls and manage records related to customers, showing customer details, managing tickets for customer and bifurcating the tickets according to the groups and employees. This application is divided into 2 Module- Manageral Module and Executive Module. In Executive Module is handling all front end work like dealing with customers, generating tickets, Solving Tickets within SLA Time etc. And, In Manageral Module, it is dealing with backend work like Assigning tickets, SMS generations, Managing Escalated cases etc.Role: Application Developer•Wrote code for pages in front end & back end in Java, JSP, HTML, CSS, JavaScript, MySQL and stored procedures. •Unit testing and implementation•Maintaining and Updating Application•Work on changes and bug fixing on application •Build reusable code and libraries for future use •Develop new user-facing features •Handling Technical & Business Documentation. •Managing Rational tool activities for deploying the productivity of application from one environment to another environment.

Novelvox Software India Pvt Ltd- Faridabad

Project Summary: IPMS-Integrated project Management System:Imps is an In-house application which has been developed within the organization for keeping the track of organization people either they are onsite or offsite. This application is used for managing working hours, week offs , onsite - offsite status of Employees, giving different role and rights top from managers to employees for managing and approving working hours, Assigning projects, assigning team to project managers, Relocating Teams of Employees, HR related works like Tracking of leaves, Uploading employee documents etc. I have played a major role in developing this application using java, javascript, SQL database. Role: Application Developer• Wrote code for pages in front end & back end in Java, JSP, HTML, CSS, JavaScript ,PL SQL queries, Stored Procedures. • Unit testing and implementation• Maintaining and adding different functionalities according to the requirement from management.• Work on changes and bug fixing in Application. • Build reusable code and libraries for future use • Develop new user-facing features • Handling Technical & Business Documentation.

Faridabad Area, India

Project Summary:Trained trainees into their technical skills Like Java, JS, Javascript, Hibernate, Oracle, SQl etc and Helping them into there Final Year Projects. Most of Times connected with different industries for getting there Live project and get it done via final year Students so they will Get live project Experience and it will be helping College and students to Analyse market and get placements.Role: Application Development Trainer• Getting requirements from clients, Analyse them and planning.• Helping Trainee’s to Develop Applications and projects for industrial uses using Core Java, Advanced Java, Spring JSP, HTML, CSS, JQuery, WebLogic server, , PL SQL queries, Stored Procedures ,Oracle etc.• Responsible for transforming design mock-ups to W3C standards compliant HTML pages using HTML, CSS. • Involved in fixing front end and backend issues. • Giving Solutions for trainees problems• Responsible for creating the screens with table less design following W3C standards. • Participated in day-to-day meeting, status meeting, strong reporting and effective communication with project manager and developers. • Maintaining and updating websites. • Changing UI of various sites.

Delhi Area, India

Project Summary:Generate Tickets of the issues from customers, Assigned by the project manager to get it solved with in SLA. I have supported the application for resolving issues related to products and processes. Role: FrontEnd & Backend Executive • Front end and back end Support for the customers in resolving queries • Defect fix & End to end documentation

Master Of Technology (Mtech), Computer Science, A

Activities and Societies: Participated in basketball competitions Participated in zest as a Internal Press Member Member in Debate Team

Bachelor'S Degree, Information Technology, A

Activities and Societies: Team Participation in Committee's like- Fine arts, Internal Press, Discipline etc.Participated & won prize.

12Th, Science, A

Activities and Societies: Dance & SportsParticipated in Science & Maths Olympiads, Actively participated in school ANNUAL DANCE FUNCTION.