Monika Villoza, Ctacc Email and Phone Number
I pride myself on being a Certified Executive Leadership Coach and Business Experience Advisor, with a proven track record in developing high-performing leaders. Skilled in Coaching, Team Development, Emotional Intelligence, and Strategic Planning, I am passionate about empowering professionals to enhance their managerial leadership skills. As a proud graduate of the Certified Coach Program from Coach Training Alliance (CTA), recognized by the International Coaching Federation (ICF), I am committed to driving positive change and fostering growth in leadership development.I continuously seek opportunities for my own development while helping others grow in their managerial roles. My motivation lies in driving individuals to perform at their best and elevate their leadership skills to excellence. Over the past four years, I have supported senior and new managers in transitioning to a culture of leadership excellence. Additionally, I assisted Spaenaur in designing and implementing a managerial training program aimed at developing new front-line managers who can execute the company’s strategic vision.With a focus on Warehouse Distribution for Fasteners, I have gained experience in Process Documentation and Re-Design. My passion for continuous improvement drives me to adopt a quality-of-outcome mindset. I believe that fostering a culture of innovation and adaptability within the team is essential for achieving long-term success.Areas of Expertise Include:- Leadership Development- Coaching and Mentorship- Strategic Planning- Strategic Alignment- Resource Allocation- Training and Development- Managerial Execution- Process Improvement- Change Management- Performance Management and Monitoring- Problem Solving and Decision-Making
Spaenaur
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Business Experience AdvisorSpaenaur Apr 2020 - PresentKitchener, Ontario, CaIn my role as a Business Experience Advisor, I focus on enhancing employee experiences and the training and development of our leadership group. I partner closely with the HR department to ensure our managers and senior leaders receive the necessary training and support.I develop and implement Managerial Leadership Programs and training for new managers, collaborating with Directors and Front Line Managers to close gaps and create strategic linkages. I also facilitate monthly workshops and developed a learning center to promote growth and collaboration. Additionally, I provide executive coaching to guide our leadership team to success in implementing managerial leadership best practices.
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Contact Center ManagerSpaenaur Jul 2018 - Apr 2020Kitchener, Ontario, CaAs the Manager of the Contact Center, I gained valuable insights into the distribution side of the business, focusing on operations, customer service, and support. I learned about customer touchpoints, order processing, problem-solving, and managing backorders while leading a team of 15 Customer Support Associates.A key project involved transitioning from fax order taking to email processing and automation. We emphasized training and development to improve skills and reduce order entry errors, which enhanced efficiency and elevated the overall customer experience.
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Graphics And Publishing ManagerSpaenaur May 2013 - Jul 2018Kitchener, Ontario, CaI am proud to share that in 2018, I successfully led the catalog design team at Spaenaur, Canada’s largest distributor of standard and specialized fasteners, in the creation and update of both the printed and digital catalogs. With over 500 million pieces in stock, Spaenaur’s "Fasteners Right Now" approach ensures that 98% of orders are shipped within 24 hours. Our extensive catalog, a comprehensive 1,784-page resource featuring over 70,000 standard and hard-to-find products, is recognized as one of the best fastener resource guides in the industry. Completing this project was a significant milestone, reinforcing our commitment to providing exceptional value to our customers.
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Graphics And Publishing SpecialistSpaenaur Apr 2011 - May 2013Kitchener, Ontario, CaIn my role, I designed effective catalog page templates and leveraged the STEP InDesign Plug-In to streamline catalog production. I also oversaw corporate identity adherence, ensuring all materials aligned with Spaenaur’s brand values and visual standards. Additionally, I supported internal and external marketing communications, coordinating the design of comprehensive Corporate Identity Guidelines and collaborating with stakeholders to create cohesive branding materials that reinforce Spaenaur's leadership in the fastener industry. These initiatives were key to promoting our brand identity.
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Graphic DesignerAction Imports Oct 2008 - Apr 2011I was responsible for the design and development of catalogs, flyers, brochures and marketing materials. Assisting the marketing department with sales/promotional materials, product photography and coordinating special events.
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Gsd Autocad DesignerCanac Kitchens Ltd Nov 2006 - Oct 2008In my role as a GSD AutoCAD Designer at Canac Kitchen Ltd., I learn to use GSD AutoCAD software to design kitchen cabinet layouts based on builder plans. This experience allows me to create precise and functional designs that meet the specific needs of each project.
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Graphic Design Senior Peer TutorGeorge Brown College Aug 2003 - Mar 2006Toronto, Ontario, CaIn my role as a Senior Peer Tutor in Graphic Design, I was responsible for opening and closing the training and tutoring room, as well as the printer center. I assist with troubleshooting printer issues and manage the scheduling of the photography rooms, ensuring that all resources are effectively utilized for students.
Monika Villoza, Ctacc Education Details
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George Brown CollegeCorporate Design -
University Nueva Esparta, Caracas - VenezuelaGraphic Design Management Program
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University Catolica Andres Bello, Caracas - Venezuela (1998-2000).Consumer Psychology
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Coach Training AllianceOrganizational Leadership
Frequently Asked Questions about Monika Villoza, Ctacc
What company does Monika Villoza, Ctacc work for?
Monika Villoza, Ctacc works for Spaenaur
What is Monika Villoza, Ctacc's role at the current company?
Monika Villoza, Ctacc's current role is Business Experience Advisor and Executive Leadership Coach | Empowering managerial leaders bridge the gap between strategy and execution..
What schools did Monika Villoza, Ctacc attend?
Monika Villoza, Ctacc attended George Brown College, University Nueva Esparta, Caracas - Venezuela, University Catolica Andres Bello, Caracas - Venezuela (1998-2000)., Coach Training Alliance.
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