Monika Williamson Email and Phone Number

• Responsible for the management of clients with entertainment and leisure travel services via various channels to include hotel arrangements, automobile rentals, cruises, etc.• Provided leadership and supervision of the reservations and reimbursement functions• Responsible for direct management of domestic and foreign reservations, expense report processing, as well as relocation for new hires and employees on long-term external assignments.• Ensured compliance under a complex set of federal regulations and oversees the use of the reimbursement system and online reservations tool.• Responsible for ensuring appropriate internal controls and proper accounting treatment of all transactions. LANL uses Concur Travel and Expense for domestic and foreign expense report processing and reservations.• Responsible for managing system enhancements and upgrades to ensure resolution of system problems.• Developed and implemented company travel policies to be adopted by all employees.

• Provided domestic and international travel including faring, ticketing and exchanges to Marine and Energy and Offshore clients via Amadeus Travel Booking tool. • Managed Corporate, Marine and Energy and Offshore published and contract faring• Responsible for managing incoming calls and emails within service level expectations• Ensured tickets and informational requests are provided in a timely manner• Provided advice and consultation to clients for international documentation• Traveled to client onsite a few weeks per year to cover while consultant on vacation• Delivered operational requirements and applies appropriate travel policy guidelines according to client specifications• Collects data and feedback from customers to close the loop on potential app and customer issues

• Managed and booked the travel arrangements for a staff of 70+ people in addition to planning all company events.• Handled continuous improvement projects with excellent planning, organizing, analysis, and management skills.• Developed and implemented company travel policies to be adopted by all employees.• Plan, organize, direct, coordinate, and control travel plans to ensure the customer goals or accomplished within the prescribed timeline and budgetary parameters.• Maintained ticket and sabre reports for back office• Managed active and past reservations for native GDS experience on Sabre• Maintained all travel invoices • Responsible for the management of clients with entertainment and leisure travel services via various channels to include hotel arrangements, automobile rentals, cruises, etc.• Provided leadership and supervision of the reservations and reimbursement functions• Responsible for direct management of domestic and foreign reservations, expense report processing, as well as relocation for new hires and employees on long-term external assignments.• Ensured compliance under a complex set of federal regulations and oversees the use of the reimbursement system and online reservations tool.• Responsible for ensuring appropriate internal controls and proper accounting treatment of all transactions. LANL uses Concur Travel and Expense for domestic and foreign expense report processing and reservations.• Responsible for managing system enhancements and upgrades to ensure resolution of system problems.

• Responsible for the management of clients with entertainment and leisure travel services via various channels to include hotel arrangements, automobile rentals, cruises, etc.• Managed active and past reservations for native GDS experience on Sabre, Apollo/Smart Point, and World Span GDS.• Provided leadership and supervision of the reservations and reimbursement functions• Responsible for direct management of domestic and foreign reservations, expense report processing, as well as relocation for new hires and employees on long-term external assignments.• Ensured compliance under a complex set of federal regulations and oversees the use of the reimbursement system and online reservations tool.• Responsible for ensuring appropriate internal controls and proper accounting treatment of all transactions. LANL uses Concur Travel and Expense for domestic and foreign expense report processing and reservations.• Responsible for managing system enhancements and upgrades to ensure resolution of system problems.• Developed and implemented company travel policies to be adopted by all employees.

• Maintained human resource information system (HRIS) records• Assisted in benefit administration and communicating benefit information to employees.• Coordinated all levels and steps of recruitment and onboarding.• Coordinated internal and external employment advertising and posting.• Source, process, and review employment applications to evaluate qualifications and eligibility• Conducted and schedule various interviews and screening processes• Assisted in developing and delivering new-hire orientations.• Monitored the performance evaluation program.• Assisted in the development/implementation of personnel policies and procedures incl. maintaining employee handbook.• Worked closely with department managers in assisting with hiring needs and other employee changes.• Advised and counseled on any matters pertaining to public relations and advertising in the entertainment field.• Approved and permitted all publicity, public relations, endorsements, etc. for clients and associates. • Reviewed project events to determine schedule, budget limitations, staffing requirements, and allotment of available resources to various phases of project.

• Facilitated and trained employees to ensure compliance to all local policies to achieve all objectives and provide appropriate feedback to all employees• Resolved customer issues and problems in a professional manner or refer to appropriate staff to guarantee customer satisfaction and retention. • Monitored calls made by associates and provided coaching and feedback for skill enhancement leading to improved customer service.• Worked closely with Business Development and Product Managers to construct, submit and negotiate proposals, provide support to leadership regarding contractual and business issues• Managed call center with staff of 10-25 employees, who serviced calls from five military bases, connected military service men and woman with families who were deployed. • Ensured negotiated terms comply with company policies, advise management of contractual rights and obligations and mitigation of contractual/program risks• Managing the contract database and all associated files as well as contract compliance to maximize efficiency, cost savings and reduce liability exposure• Prepare and distribute reports and statistical data to facilitate planning and maintenance of accurate contract records and files.