-Controlling,-Budgeting,-financial analysis, coverage analysis-data visualization,-reporting,Research, investigate, and recommend new processes and support implementation towards standardization or automatization. Validate process alignments with compliance.-Collaborate with other departments to find standardization and improvement opportunities and implement changes.-Set up new business activities with brand-new processes (Selling Jet Fuel, introducing Airline taxes,Cargo )- Support budgeting -Write user manuals,-initiate, support, and implement changes

-Analyzing user requirements, procedures, and problems to improve existing systems.-Understand business concepts, processes, design, and refine solutions.-Participate user acceptance test with Subject Matter Experts.

o Collecting and refining requirements - collaboration with associated departments, composing and documenting specifications keeping in touch with developers, analyzing effects and costs, approving functional specifications with Agile methodology.o Process standardization, solution design: participating in process solution design, checking AS-IS, and build up TO-BE flowcharts. Align processes with business policies in partnership with decision-makers and dedicated teams.o Change management and implementations: writing manuals, creating user manuals, checking training materials, providing training courses for users, measuring change acceptance (knowledge tests, conversation with Focus groups, scorecards).Achievements: o Paper based receipt eliminated and e-receipt introduced o I have acquired a deep understanding of our systems, processes and I am an internationally acknowledged and renowned professional

o Responsible for 200.000 customer accounts with 70+ subordinates, 500.000 transactions weekly basis and supporting 6 groupso Assist in driving a culture of operational excellence, customer service and continuous improvement.o Improving managers and processes in order to build engagement and effectiveness and meet specified KPI’so Cultivating strong relationship with partner departmentsAchievementso Outstanding efficiency and quality KPI’s in the adherent fieldo Develop a group environment and culture that supports the attraction and retention of quality talent (turnover below 10%)o Brought up 17 managers from the beginning to be a good leadero Building a brand new SSC with 90 workers in administration area and reorganizing working week in the SSC

o Managing my team with 5 employees o Responsible for 10.000 customer accountso Developing my team and effectiveness o Managing office (stationary, devices)