Monika Obiezierska Email & Phone Number

Berlin, Germany

Responsibilities:- content creation with various CMS systems: Contentful, Typo3, WordPress, finding and creating travel deals with best value for money, news from tourism industry, out-of-the box travel ideas- copywriting and translating: articles for a travel magazine, SEO pages and texts for online campaigns, for Facebook, Instagram and CRM channels, use of ChatGPT- generating, editing, publishing and sharing engaging content on social channels - Social Media Marketing and Community Management on Facebook and Instagram with native Meta tools (Meta Business Suite), Sprinklr, Fanpage Karma, building a Social Media strategy for the team- performance analysis - work with data and reports from Google Analytics, Tableau, Fanpage Karma, Meta, building new strategies based on data analysis- cooperation with frontend and backend developers - reporting bugs, assistance in implementing and testing performance of new functions and features, suggesting new solutions in frontend, backend and mobile apps- regular contact with business partners from tourism industry, executing contracts with tour operators, hotel managers, travel agencies, airlines- CRM - creation of and sending newsletters, app pushes, WhatsApp & Facebook Messenger notifications with various tools including: Braze, Jumper, Iterable, Emarsys- SEO content creation and optimization- campaign creation - planning, implementing, managing campaigns & contests engaging the community (HolidayPirates website users, Facebook + Instagram fans) and business partners, tracking & analysing their performances- participation in setting and executing OKRs- staying up-to-date with current developments and news from the tourism industry and travel world- graphics creation for Social Media - Canva, internal tools- cooperation with other teams in Jira environment- competition and market monitoring- participation in recruiting new team members and onboarding new colleagues- use of HR software: Bamboo HR, Personio

Berlin Area, Germany

Responsibilities:- holistic customer support, - acceptance of orders and complaints, - monitoring the success of customer inquiries, - advising on services in accordance with company standards, - customer management,- ensuring customer's satisfaction and perfect customer experience,- conflict resolution between a customer and the company- replying to customers' requests in a timely manner in Zendesk- detecting fraudulent user profiles and taking necessary steps to ensure customer safety- internal training of coworkers in fraud detection and further actions.

Cracow, Małopolskie, Poland

Responsibilities: - investigating and assessing the needs and business objectives of international clients (including the world leader in pharma and healthcare industry), - finding solutions satisfying these needs, - creating sales offers, - reporting and forecasting sales, - consultative, unscripted sales of PMR products and services (business publications, consulting and market research projects) – working on the phone and via email, - face to face meetings, participating in international industry conferences (SLA in USA, Pharma Commercial Excellence in CEE, CIS, SEE & Turkey in Hungary) and fairs (CPhI in Germany), - handling negotiations, - gaining new customers, - getting feedback regarding their satisfaction with quality of the sold product, - promoting the company among the potentially interested clients worldwide.

Cracow, Małopolskie, Poland

Responsibilities:- active sales of recruitment and image products offered by Pracuj Group, - building client database, - examination of recruitment needs of Polish employers, - analysis of Polish labour market and monitoring of competition, - establishing good relations with clients and their loyalty towards Pracuj Group, - current customer service by telephone and during meetings, - offer preparation, - conducting trade presentations and sales negotiations.

Cracow, Małopolskie, Poland

Responsibilities:- sales of online services, - establishing and maintaining trade relations with clients, - contracts negotiations, - control of contract fulfillment, - trade meetings with clients, - trade care of HR consulting and public administration companies (Southern Poland), - cooperation with company technical department in the field of services performance, - participation in promotion activities, - sales reporting and forecasting - participation in preparation of budget plans, execution of financial plans, service of international clients.

Cracow, Małopolskie, Poland

Responsibilities:- sales of works of art and client consulting, - preparation of exhibitions of works for sales, - establishing relations with a client, - contacts with media, - documenting gallery events, - updating Internet website of the gallery and placing information on specialist Internet websites,- staffing the gallery stand in art fairs in Poland and abroad, - creation and distribution of gallery advertising materials.

Master, Management And Marketing In Culture

Engineer, Publicity + Computer Graphics