Monika Patel Email & Phone Number

Ontario, Canada

Peterborough, Ontario

To assist customers in completing purchases by cashing them out, helping customers to find items and enrolling in reward programs of the company.Providing prompt and courteous customer service.Handling all types of store transactions for Circle K's products and services. Maintaining a clean and pleasant store environment.

Mumbai Area, India

Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.Answered incoming calls and assisted customers with questions.Assisted associates with problem resolutions.Trained and developed new team members on customer service initiatives and operational procedures.Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs.

Mumbai Area, India

Continuously met or exceeded daily service quality and performance scores.Demonstrated in-depth knowledge and understanding of the product line, pricing structure, and gross profit objectives. Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.Sold products effectively by demonstrating product features, employing technical product knowledge to describe capabilities and limitations for customers.Performed administrative support functions such as processing payments and reconciling accounts.Completed more than 100 calls per day by following scripts and maintaining good call control.Documented compliance with company policies and procedures and wrote sales reports daily.

Mumbai Area, India

Used manual and automated dialing system to notify consumers and delivered sales calls.Provided information on calls to customers about company's products including benefits and advantages.Established sales ability and good communication skills with confident and convincing approach.Structured follow-up policies to convert hot leads into sales.Boosted sales numbers by scheduling appointments for prospective clients to meet with the company's sales representatives.Marketed wide varieties of products and services, ranging from auto loan to insurance.

Post Graduate Diploma, Business Administration And Management, General

Business topics to ensure business development and managerial skills and interactive ideas.

Bachelor Of Commerce - Bcom, Business/Commerce, General, A

Analysis and evaluation in relation to business and commerce related issues.

Higher Secondary School, Business/Commerce, General, A