Monika Gemke Email & Phone Number

Cork, County Cork, Ireland

- Analysing, researching and validating the accuracy of data sets- Ensuring data quality through web-based research using web-based maps, social media sites and official websites- Providing support for small and medium-sized businesses in native and other languages- Identifying and escalating trending issues and analysing their root cause- Ad-hoc.

Irland

- Develop a deep and technical understanding of the platform and customer use cases to be able to successfully advise customers on how to accelerate their business and achieve their goals using ActiveCampaign- Utilize strategic and technical skills to guide a high velocity of customers across multiple industries, company sizes, and levels of sophistication.

Irland

- Communicating directly with clients from multiple markets (EMEA) with the main focus on DACH- Providing phone and email service, as well as resolving technical errors, focusing on product recommendations and helping clients maintain their Indeed customer account- Delivering outstanding customer service and helping clients with technical requests.

Cork, County Cork, Ireland

- Winner of the AppleCare Excellence Award 2018, 2020 and 2021- Analysing, isolating and resolving a variety of complex technical issues- Providing prompt, reliable and accurate information in a clear, courteous and straightforward manner- Handling escalated questions that usually focus on specific product segments, addressing both hardware and.

Cork, County Cork, Ireland

- Answering questions about travel, flights, hotels, vacation packages, cruises and local entertainment as requested - Dealing with phone queries and emails promptly and efficiently and in accordance with company procedures - Processing all incoming phone calls from customers and managing all requests, changes and cancellations - Utilising sales techniques.

Hamburg, Germany

- Redesign and extension of the intranet presence across the group after the merger with QSC AG - Execution of suitable communication activities, content creation and migration, training of all intranet editors in CoreMedia CMS - Continuous improvement of the intranet - Creation of a resource management process for a customer - Active change management to.

Hamburg, Germany

- Definition of an organisational change management procedure model for a long-term software migration project - Preparation and adjustment of the requirements in the organisation to secure the success of the project - Planning and coordination of training of more than 400 people in HP Service Manager 7 and standardised IT service management processes.

Hamburg, Germany

- Implementation of the marketing and communication strategy- Building a strong relationship with the sales department- Sales support by the conception and realisation of events, creation of presentations for specifictopics or products/services- Creation of information materials and brochures in adherence to corporate design guidelines- Direct marketing.

Hamburg, Germany

Human resources planning, personnel recruitment, development, performance appraisal, personnel support

Hamburg, Germany

• Acquisition of new customers via phone (cold calling)- Interviewing and testing job seekers- Matching candidates to jobs to build a pool of potential applicants
• Screening and shortlisting candidates for employers to interview- Payroll accounting- Relaunch of the corporate website- Selection of a suitable content management system- Conception, design and maintenance of the new.

Hamburg, Germany

- Responsible for special public relation activities with strong focus on innovation awards (as a result the company won the A.T. Kearney Best Innovator Award in 2004)- Realisation of direct marketing activities- Maintenance and development of website and intranet- Organisation and preparation of exhibitions and events- Maintenance of promotional stock.

Hamburg, Germany

- Communication via phone in all aspects of the credit card business in German and English - Handling of all customer service aspects - Answering inquiries regarding balances, credit line increases, applications for credit cards - Troubleshooting and resolving customer problems and concerns like lost or stolen cards, case of fraud - Execution of banking.

Hamburg, Germany

- Acceptance of classified ads via phone for nationwide newspapers - Advisory service regarding content and wording - Technical support

Diploma, Dog/Pet/Animal Grooming

Certificate, Dog Psychology, Behaviour And Training

Diploma, Foreign Trade And International Management, Merit

State-Approved Assistant For Foreign Language Correspondence, Foreign Language Correspondence, Distinction