Responsibilities:- Represent the voice of the user by providing data based insights, feedback, and quantitative and qualitative analysis to Product teams.- Develop and improve the user experience for Core Systems based on the deep understanding of the market and users.- Manage support channels for international and cross stakeholders launches.- Lead innovation programs, including piloting new processes, support channels and process innovations, while measuring/driving… Show more Responsibilities:- Represent the voice of the user by providing data based insights, feedback, and quantitative and qualitative analysis to Product teams.- Develop and improve the user experience for Core Systems based on the deep understanding of the market and users.- Manage support channels for international and cross stakeholders launches.- Lead innovation programs, including piloting new processes, support channels and process innovations, while measuring/driving international product goals. - Leverage internal tools, logs and data to identify/troubleshoot/resolve issues and identify scalable solutions through tool or process improvements. Collaborate with Support, Product and Engineering partners to ensure resolution of top user issues. Show less

. Managed the Spanish Community for >10 Google Products, including +170 Product Experts.Scaled support for Identity EMEA. Create and manage projects to improve the engagement of Identity EMEA forums for more than 12 languages.. Run and coordinate projects to get insights of the community that can be useful for the product team. . Language Point of Contact for Spanish- Represent the Spanish Community for the International team

o Support, educate, and build a relationship with Facebook’s users. o Moderation of the Facebook Help Community: ▪ To detect trends in customer inquiries ▪ Personalized treatment to each user ▪ To educate the user into their privacy options on Facebook ▪ To be the link between Facebook and the user’s community ▪ To transfer user’s doubts or worries to Facebook I have been working in both Spanish and English teams for this Facebook. In this project, apart from… Show more o Support, educate, and build a relationship with Facebook’s users. o Moderation of the Facebook Help Community: ▪ To detect trends in customer inquiries ▪ Personalized treatment to each user ▪ To educate the user into their privacy options on Facebook ▪ To be the link between Facebook and the user’s community ▪ To transfer user’s doubts or worries to Facebook I have been working in both Spanish and English teams for this Facebook. In this project, apart from being focused on the customer support, we try to be the eyes of Facebook into their community so we can collect the feelings of the community about the policies, the new features or just about any regular issue. Show less

Brand Communication ManagementMarketing campaigns and customer contact.Social Media management and monitoringCopywriter functions: emailing, products, company blog content creator...

- Creation and management of Travioor in Social Media.- Creation of the editorial calendar.- Managment of the brand in social media 360 º.- Working with SEO based content.- Content Dinamization.- Measurement, analysis and monitoring of results.- Creation of contents related with Travel.

Travelling around Australia and South East Asia

Responsible for the entire Social Media communication management of our clients: from planning and developing the strategy to running SEO and SEM campaigns or creating influencer marketing as well as content creating. Clients: Ladival, LactoFlora, KnowAlzheimer, Relec- Member of the team of winner of a Aspid of Gold by the campaign of Know Alzheimer

- Creation and implementation of social networks. - Updating and maintaining the profiles on Facebook, Twitter, Pinterest, Google + and Linkedin.- Copywritter functions: emailing, products, company blog content creator...- Management of marketing campaigns and customer contact