A seasoned professional with experience in Customer Services and Retail Operations from various industries such as Telecom, Manufacturing, Retail and Logistic.I carry significant experience in Strategy planning and execution in Customer Life Cycle Management, Contact Center operations, Customer Retention, Service Marketing , Outsourcing, Customer Relationship Management, Service Quality, credit & collection, Billing & Provisioning. Franchisee Network, Store Management, Upselling, Process standardisation, Service Governance & AuditsI possess proven abilities in establishing and forging strategic alliance with partner Eco system and have Capability of handling large operations and mission critical projects for the organisation.I started my career as a customer care executive and have successfully reached to the position of Head Customer Services and Retail Operations step by step, as I have always looked for opportunities which challenged my capabilities and given me the vision to un learn and learn more. I always looked for new challenges which helped me growing throughout. During the stages of my growth, my learning has also catalysed business operations and demonstrated excellence in the form of growth in revenues, profitability, and the evolution of robust processes to manage high-end functions such as customer engagement and service.Recognised with numerous awards including Best team and circle awards for Quality Improvement and Revenue contribution