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Monika Handa Email & Phone Number
Vice President- Operations and Facility
at
DevX
1 work email found
@telenor.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President- Operations and Facility
Location
Mumbai, Maharashtra, India
Company size
Who is Monika Handa? Overview
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Quick answer
Monika Handa is listed as Vice President- Operations and Facility at DevX, a with 170 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a work email signal at telenor.com and a matched LinkedIn profile for Monika Handa.
Monika Handa previously worked as Vice President- Operations & Facility at Devx and Vice President- Business Excellence at Mybranch. Monika Handa holds Mba, Marketing from Symbiosis Institute Of Management Studies.
Company email context
Email format at DevX
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{first}.{last}@telenor.com
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Profile bio
About Monika Handa
A seasoned professional with experience in Customer Services and Retail Operations from various industries such as Telecom, Manufacturing, Retail and Logistic.I carry significant experience in Strategy planning and execution in Customer Life Cycle Management, Contact Center operations, Customer Retention, Service Marketing , Outsourcing, Customer Relationship Management, Service Quality, credit & collection, Billing & Provisioning. Franchisee Network, Store Management, Upselling, Process standardisation, Service Governance & AuditsI possess proven abilities in establishing and forging strategic alliance with partner Eco system and have Capability of handling large operations and mission critical projects for the organisation.I started my career as a customer care executive and have successfully reached to the position of Head Customer Services and Retail Operations step by step, as I have always looked for opportunities which challenged my capabilities and given me the vision to un learn and learn more. I always looked for new challenges which helped me growing throughout. During the stages of my growth, my learning has also catalysed business operations and demonstrated excellence in the form of growth in revenues, profitability, and the evolution of robust processes to manage high-end functions such as customer engagement and service.Recognised with numerous awards including Best team and circle awards for Quality Improvement and Revenue contribution
Listed skills include Bpo, Channel Partners, Analysis, Customer Lifecycle Management, and 15 others.
Current workplace
Monika Handa's current company
Company context helps verify the profile and gives searchers a useful next step.
Devx
12 roles · 30 years
Monika Handa work experience
A career timeline built from the work history available for this profile.
Vice President- Operations & Facility
Current
Nov 2023 - Present
Vice President- Business Excellence
Co working/ Shared office space @ Multiple cities focusing on Tier 2 & Tier 3 CitiesCurrently present @ more than 50 locations in 50 Cities
Jun 2022 - Jun 2023
Head Crm / Retail Operations Excellence
Formulations of Product PlansTraining and cascading of all new products n Plans to all Retail Sales PAN IndiaFormulation of Incentive and Payout Structure for Retail Sales PAN IndiaDriving 1500 Sales person PAN India to sell POS machines/ QR Managing productivity of Team leaders/ ASM /RM and ZMs Strategizing Sales Strategy for improvement of productivity and revenueHandling of Sales Escalations from the Clients Driving Business through Banking ChannelCoordinating and formulating schemes for leads generation from various Banks tie upsLiasioning with CASA team of each bank nationally and locally in Sates to drive collective Lead generation
Aug 2020 - Mar 2022
Vice President- Sale & Operations
Heads Business by managing P&L, Sales, Operations for one of Narayan Bhargava group of companies - My Branch Services P Ltd. My Branch, provides shared office space with wide range of common amenities at best of the corporate locations in many cities all across India.
Oct 2018 - Jul 2020
Head- Customer Services Delivery & Retail Business Operations (General Manager)
• Call centre Operations• Complaint Management• Customer Acquisition Management • Customer Life cycle Management• TERM Management• TRAI/ Regulatory Management• Custodian of Customer Index Score. Retail Business KPIs- Acquisition & Revenue. Franchisee Appointment/ Sustenance/ Business Driver /ROI
May 2014 - Sep 2018
Dgm- National Service Operations And It Automations
•Handling end to end developments of Customer Services Strategic, technology Projects and Processes •Analyzing the Business requirements raised by all business verticals with business rules & overall impact on any other processes and systems•Suggest required enhancements to meet business objectives post analyzing cost benefit•Coordinating with IT Operations team for final development closure • Responsible for Pre-Launch User Acceptance Test • Launch of New projects and developments to circles /Field post UAT clearance • Training to circles /Contact center for any Strategic project/ New system launch/ change •Customer Facing System support •Overall monitoring & Control of frontend CS System Accesses •Tracking / monitoring service standards for all CS process•ID management and custodian of privilege which needs to be provided to field in circles.•Vendor Management•SLA monitoring for all operations parameters•Postpaid & Prepaid fulfillment management•Centralized storage Management
Apr 2013 - May 2014
Deputy General Manager- Customer Services
Jun 2010 - Mar 2013
Head-Acquisition Quality And Compliance
National TERM cell handlingNational Quality Acquisition
Sep 2007 - May 2010
Asst Mgr. Service Mrketing
2004 - 2007
~3 yrs
Asst. Mgr In Backend
2004 - 2005
~1 yr
Customer Services
Tnt India Ltd.
1997 - 2000
~3 yrs
Team & coworkers
Colleagues at DevX
Other employees you can reach at devx.work. View company contacts for 170 employees →
RA
Raj Adhiya
Colleague at DevxPune, Maharashtra, India
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SM
Srushti Malani
Colleague at DevxAhmedabad, Gujarat, India
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PV
Pratik Vaghela
Colleague at DevxMumbai, Maharashtra, India
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RL
Riya Ladhwani
Colleague at DevxAhmedabad, Gujarat, India
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PP
Parthiv Panchal
Colleague at DevxAhmedabad, Gujarat, India
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MS
Mukesh Sharma
Colleague at DevxAhmedabad, Gujarat, India
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JK
Jash Kalal
Colleague at DevxGujarat, India
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ND
Neerav Desai
Colleague at DevxMumbai, Maharashtra, India
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VC
Vikash Chauhan
Colleague at DevxAhmedabad, Gujarat, India
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RS
Rahul Sharma
Colleague at DevxGandhinagar, Gujarat, India
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Raj Adhiya
Colleague at DevxPune, Maharashtra, India
View →
SM
Srushti Malani
Colleague at DevxAhmedabad, Gujarat, India
View →
PV
Pratik Vaghela
Colleague at DevxMumbai, Maharashtra, India
View →
RL
Riya Ladhwani
Colleague at DevxAhmedabad, Gujarat, India
View →
PP
Parthiv Panchal
Colleague at DevxAhmedabad, Gujarat, India
View →
MS
Mukesh Sharma
Colleague at DevxAhmedabad, Gujarat, India
View →
JK
Jash Kalal
Colleague at DevxGujarat, India
View →
ND
Neerav Desai
Colleague at DevxMumbai, Maharashtra, India
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VC
Vikash Chauhan
Colleague at DevxAhmedabad, Gujarat, India
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RS
Rahul Sharma
Colleague at DevxGandhinagar, Gujarat, India
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2 education records
Monika Handa education
Mba, Marketing
Education record
FAQ
Frequently asked questions about Monika Handa
Quick answers generated from the profile data available on this page.
What company does Monika Handa work for?
Monika Handa works for DevX.
What is Monika Handa's role at DevX?
Monika Handa is listed as Vice President- Operations and Facility at DevX.
What is Monika Handa's email address?
AeroLeads has found 1 work email signal at @telenor.com for Monika Handa at DevX.
Where is Monika Handa based?
Monika Handa is based in Mumbai, Maharashtra, India while working with DevX.
What companies has Monika Handa worked for?
Monika Handa has worked for Devx, Mybranch, Mswipe Technologies Pvt. Ltd., Telenor (India) Communication P Ltd - (Telenor Group- Norway), and Reliance Communications P Ltd.
Who are Monika Handa's colleagues at DevX?
Monika Handa's colleagues at DevX include Raj Adhiya, Srushti Malani, Pratik Vaghela, Riya Ladhwani, and Parthiv Panchal.
How can I contact Monika Handa?
You can use AeroLeads to view verified contact signals for Monika Handa at DevX, including work email, phone, and LinkedIn data when available.
What schools did Monika Handa attend?
Monika Handa holds Mba, Marketing from Symbiosis Institute Of Management Studies.
What skills is Monika Handa known for?
Monika Handa is listed with skills including Bpo, Channel Partners, Analysis, Customer Lifecycle Management, Customer Service, Distributed Team Management, Gsm, and Operations Management.
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