Monikah Massey Email & Phone Number

Wilmington, Nc, Us

Front Desk OperationsAnswering Telephones/Voice MessagesAnswering Live ChatAnswering EmailsAttending to Incoming Owners, Tenants, Prospects, Vendors and AgentsScheduling Property ToursConducting Property ToursAssisting with applications, move ins and odd tasksScanning and FilingReports

Wilmington, North Carolina Area

My position changed after returning from Maternity leave, Put this here so it didnt look like there was a gap in my employment.

Processed incoming applicationsProcessed and Distributed RenewalsProcessed Notices to VacateAdvertising through Craigslist and Company WebsiteProcessed and Distributed Tenant ViolationsWrote LeasesFiled Invoices

Wilmington, North Carolina Area

Assisting prospects searching for a place to call home, by answering any questions they have about available properties, as well as accompanying them as they complete a physical tour of our properties.

Wilmington, North Carolina Area

Raleigh, North Carolina

3908 Arrow Drive Raleigh Nc

• Greeted guests and patrons as they arrive• Asked if guests have a prior booking• Managed the registration process• Asked for identification and ensured that the provided credentials are accurate• Handled guest check-ins and check-outs appropriately• Operated hotel switchboard, took calls and provided information and transfered calls• Managed accurate accounting of all rooms• Provided guests with room keys• Took reservations over the telephone, through emails… Show more • Greeted guests and patrons as they arrive• Asked if guests have a prior booking• Managed the registration process• Asked for identification and ensured that the provided credentials are accurate• Handled guest check-ins and check-outs appropriately• Operated hotel switchboard, took calls and provided information and transfered calls• Managed accurate accounting of all rooms• Provided guests with room keys• Took reservations over the telephone, through emails and in person• Answered queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions• Refered guests to appropriate departments to resolve complaints or provide suggestions• Computed bills and took payments• Provided guests with directions around the hotel and surrounding areas• Contacted housekeeping and maintenance departments when a problem is reported• Explained appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them• Balanced cash at the end of the shift and generated accounting reports for the benefit of the next shift• Assisted and filled in for other departments when needed i.e. Bistro, Housekeeping, Maintenance, and Shuttle Show less

Fuquay-Varina, Nc

•Effectively lead the restaurant during a shift to ensure that excellent operations are consistently achieved•Lead each shift by delegating duties, assigning specific tasks and ensuring team members are prepared for each day•Responsible for the training and development of team members•Contributed to a team environment by recognizing and reinforcing individual and team accomplishments•Followed inventory control procedures and guidelines•Followed operational policies and… Show more •Effectively lead the restaurant during a shift to ensure that excellent operations are consistently achieved•Lead each shift by delegating duties, assigning specific tasks and ensuring team members are prepared for each day•Responsible for the training and development of team members•Contributed to a team environment by recognizing and reinforcing individual and team accomplishments•Followed inventory control procedures and guidelines•Followed operational policies and procedures, including those for cash handling and safety/security, to ensure the safety of all team members and guest during each shift•Acted with integrity, honesty, and knowledge of the company•Maintained cleanliness and organization throughout the restaurant and ensured proper set up and breakdown of entire restaurant including dining room, restroom, kitchen, and prep areas•Worked as a team to prepare restaurant for each shift•Maintained positive work environment•Greeted guest to make them feel welcome and comfortable•Prepared food •Ensured that team members prepared food items accordingly•Checked food quality and food temperatures throughout the day to maintain company•Followed sanitation and safety procedures including knife handling and kitchen equipment•Maintained regular and consistent attendance and punctuality Show less

Raleigh-Durham, North Carolina Area

•Resolved all customer issues, using a variety of different communication channels (phone, email, chat)•Performed tasks aligned to customer activities•Communicated effectively with customers and coworker•Analyzed customer needs and made appropriate recommendations for purchases•Closed on sales •Upsold items for purchase•Grasps and trained on various computer applications ( i.e. Oracle)

Concord, Nc

*Enthusiastically greeted all guests with a hearty "Welcome to Moe's" when they enter the restaurant. * Provided prompt, efficient, courteous service to all guests. * Handled guest complaints in a timely manner, inquired about the quality of a guest’s dining experience, thanked guests and inviting them to return. * Took register readings, handled cash in an accurate and responsible manner, made interim cash reports, and handled frequent cash drops. * Answered the telephone, took… Show more *Enthusiastically greeted all guests with a hearty "Welcome to Moe's" when they enter the restaurant. * Provided prompt, efficient, courteous service to all guests. * Handled guest complaints in a timely manner, inquired about the quality of a guest’s dining experience, thanked guests and inviting them to return. * Took register readings, handled cash in an accurate and responsible manner, made interim cash reports, and handled frequent cash drops. * Answered the telephone, took messages and To Go orders. * Maintained guest checks in numerical orders. * Performed other tasks as directed by management and at all times represent Moe's as a professional in every aspect of performance.* Took catering orders* Prepared and delivered caterings* Delegated tasks to crew Show less

Kannapolis Nc

Bachelors Of Science, Parks, Recreation, And Tourism Management, Senior

Studied Parks, Recreation, and Tourism Management

Business Administration And Management/Psychology