Monika Juskaite Email & Phone Number

Dubai, Ae

Dubai, Ae

https://medium.com/token-engineering-commons/token-engineering-the-superchain-8a8acdca826b

Copenhagen, Capital Region, Dk

· Directed strategic initiative to migrate existing customers to new software architecture platform and lead international team of 8 Technical Upgrade Managers, migrating B2B enterprise customers (8 figures ARR) with 500K+ end-users to new platform and growing customer contract values· Implemented internal content migration sub-function/process, reducing upgrade delivery time and costs· Streamlined collaboration with 4 external solution partners for software migration projects by instituting weekly meetings, milestone tracking, and integrating JIRA for oversight, decreasing extra communications by 15-20%· Developed project pipeline, capacity planning, and reporting framework using Salesforce CRM system, improving cross-functional collaboration, enhancing project planning efficiency, and increasing team’s project capacity by 20%· Implemented migration process optimizations, introduce Agile (Scrum) methodologies, standardize project plans (Asana), and streamline risk/compliance reviews, reducing project risks/costs (P&L) and increasing project efficiency 20%· Collaborated with Product and Engineering teams to address product parity issues, enhancing new platform's features for optimal user experience and increasing average product adoption 25%· Delivered bi-monthly presentation to executive steering committee (initiative status, cost-budget analysis, ARR lift analysis, operational progress, product complications), improving group transparency and strategic decision making· Managed 30 direct internal/external stakeholders per project as Dedicated Upgrade Manager for most complex customer projects (technical scoping, risk assessment analysis, data governance, security reviews) and initiate custom integration/API scoping and building, maintaining client retention rates of 90-95%

Copenhagen, Capital Region, Dk

· Led technical projects, oversaw portfolio of 10 strategic customer initiatives, and collaborated with VP and C-level executives on conception, development, and implementation, increasing Net-Retention-Rate by 30%· Orchestrated platform migration strategy impacting hundreds of customers (8 figures ARR) with cross-functional team and managed scope, costs, and product dependencies, advancing migration project to execution phase· Collaborated with engineering teams to develop and deploy migration automation tooling (initial scoping to internal release), reducing required manual migration efforts by 60%· Facilitated data platform migration to Delta Lake as key liaison between data engineers and business stakeholders, to define and integrate 50+ new data points into metric catalogue, improving data-driven decision-making across the organization, improving accessibility of technical concepts for non-technical teams, and increasing upselling capabilities· Developed customer lookup widget integrating Salesforce CRM, SQL, and AppInsights data to enable customer-facing teams to evaluate client platform migration compatibility, decreasing manual efforts 80% and minimizing future errors

Copenhagen, Capital Region, Dk

· Built new Customer Success department and collaborated with various departments to gather requirements, scaling global team from 1 to 10 representatives and increasing gross customer retention by 10%· Created use-case based implementation project to improve customer onboarding process in collaboration with other departments and external partners, reducing customer time-to-value by 44%· Led implementation of Gainsight for CS team, automated lifecycle tasks, and standardized reporting within SFDC/Data Lake integrations, centralizing data access, enhancing reporting capabilities, and reducing analysis time 30%

Copenhagen, Capital Region, Dk

Department Foundation: Pioneered the establishment of Templafy's Customer Success department, an initiative born from my direct insights from customer interactions. This strategic move was instrumental in shaping the company's approach to customer retention and expansion. Customer Health Score Development: Initiated the creation of the first customer health score system, handling data mining, model design, and analysis. This tool provided critical insights on customer adoption at scale, fundamentally shaping our customer success strategies.Strategic Account Prioritization: Identified and focused on key customer accounts by evaluating churn risk, growth potential, strategic value, and renewal timelines, significantly enhancing customer engagement and retention.Lifecycle Process Design: Conceptualized and enforced new processes across all stages of the customer lifecycle, ensuring successful adoption and integration of Templafy solutions.Utilization Enhancement: Vigilantly monitored and expanded Templafy usage within our customer base, contributing to increased product value realization.Technology Implementation: Led the implementation of advanced Customer Success software to scale internal processes efficiently, setting a new standard for operational excellence in the department.

Copenhagen, Capital Region, Dk

• Assisted sales department with scoping, planning and executing “proof-of-concepts” for prospective clients in the pre-sales stage. • Assisted existing clients (in post-sale stage) in helping to utilize Templafy to meet their specific business needs.

Copenhagen, Capital Region, Dk

· Hired as one of the first pre-sales and post-sales technical account manager to help build technical implementation function, supporting growth of company from 30 team of 80 employees· Led 20+ end-to-end implementation projects for enterprise grade customers (client consultation, scope definition, SSO setup, software deployment, customer training), increasing platform adoption 30% and saving on partner costs

• Assisted the CEO with developing a business model and seizing the market. • Prepared company profile and product-market fit analysis. • Responsible for building pitch decks, improving business plans and recognizing financial prospects.

Frederiksberg, Dk

- Assisted a professor with literature review research for an academic paper on behalf of Copenhagen Business School- Analyzed 1000 academic articles, determined trends within the research topic and maintained & organized thousands of data points