I have 8+ years of experience across technical project management, customer success, and operations for the enterprise B2B SaaS industry. My diverse and global background allows me to support distributed teams with various functions at growing organizations. Certified ScrumMaster (CSM). I spearheaded an initiative to migrate customers to a new platform. I collaborate with product, engineering, and customer facing teams to ensure that technology projects are aligned to customer needs. As part of the executive steering committee, I develop presentations so that there is more group transparency and better decision making. Some notable achievements throughout my career are:· Directed strategic initiative to migrate existing customers to new software architecture platform and lead international team of 8 Technical Upgrade Managers, migrating B2B enterprise customers (8 figures ARR) with hundreds of thousands end-users to new platform and growing customer contract value· Developed project pipeline, capacity planning, and reporting framework using Salesforce CRM system, improving cross-functional collaboration, enhancing project planning efficiency, and increasing team’s project capacity by 20%· Collaborated with Product and Engineering teams to address product parity issues, enhancing new platform's features for optimal user experience and increasing average product adoption 25%· Managed 30 direct internal/external stakeholders per project as Dedicated Upgrade Manager for most complex customer projects and initiated custom integration/API scoping and building, maintaining client retention rates of 90-95%· Led technical projects, oversaw portfolio of 10 strategic customer initiatives, and collaborated with VP and C-level executives on conception, development, and implementation, increasing Net-Retention-Rate· Built Customer Success department and collaborated with various departments to gather requirements, scaling global team from 1 to 10 reps and increasing gross customer retention rateI enjoy networking with program management professionals. If you want to chat, send a message!Core Competencies: SFDC, Business Processes, Complex Projects, Content Strategies, CSM, Data Analysis, Distributed Team, Portfolio Management, PMO, Process Improvement, Product Development, Product Delivery, Program Delivery, Project Management, Project Delivery, Risk Management, Strategic Partnerships, Technical Solutions.