I am a qualified restaurant all-rounder with over ten years of hospitality experience. Through all those years of experience, I have learnt the importance of customer service and meeting their needs. In Carluccio’s, I have trained people to become a part of a team, which enhanced my communication skills and ability to work in teams. Furthermore, I had an opportunity to participate and help at special events taking place in the restaurant where I could learn the significance of collaborating with the team and quality of customer service. At Squires Loft I was fully responsible for running the restaurant, stock control and finances. As a personal assistant for an international criminal barrister, I worked on sensitive case files, following the directions and tasks assigned to me. I was responsible for organising confidential documents and preparing bundles for submission. I was involved with numerous administration duties, such as using Microsoft Office Package, digitalisation of the data and data input. I was able to liaise with professionals, organisations and clients during a very intense and demanding period. I have developed leadership qualities while working on many projects at my university. I was a team leader, navigating the amount of work and responsible for the final outcome. Through our hard work we were able to get distinction for six projects that we have done as a group. I hold a Bachelor Degree with Honours in Business Management (Tourism & Travel ). For the past twelve years, I have been focused on travelling around the globe and immersing myself into the diverse cultures, developing deep cultural awareness and insight. Up to date, I have explored over thirty countries in North America, South America, Europe, Africa, Asia, and Australia. I am a responsible, motivated, hard working person who strives to bring 100% in everything that I do. I achieved outstanding results at the university, which demonstrates a strong commitment and desire to succeed. I hope my full dedication will help me to get a job that I love and achieve my career aspirations. I’m always interested in hearing about a new career opportunity so feel free to contact me if you’d like to connect.Get in touch via e-mail: monika.kow89@gmail.com
Augello'S Pizzeria & Ristorante
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ManagerAugello'S Pizzeria & Ristorante Jul 2018 - PresentMooloolabaϖ Provided friendly and efficient serviceϖ Processed payments and handled the cashϖ Responsible for customer feedback and complaints handlingϖ Prepared drinks and cocktailsϖ Closed and opened the restaurant
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Waitress/Host/Bartender/Barista/CashierAlex Surf Club Mar 2019 - Mar 2020Alexandra Headlands, Queensland, Australiaϖ Delivered a friendly service to all patronsϖ Took and managing bookingsϖ Prepared drinks and cocktails in different areas of the clubϖ Made coffees and sent foodϖ Handled the cash registerϖ Followed all relevant health & safety rules and regulations
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Food And Beverage Supervisor/AttendantFreedom Shore Resort/Northerlies Beach Bar & Grill Mar 2018 - Jul 2018Airlie Beachϖ Supervised the floor staff during meal periods to ensure that all standards and steps of service are met through all guests’ interactions ϖ Trained staff to ensure a positive customer experience ϖ Provided an exceptional service to customersϖ Ran day to day operations such as organizing workflow & section plans, delegating tasks, checking Open Table and preparing the restaurant for busy periodsϖ Dealt with customers’ enquiries over the phone and face to face
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Restaurant ManagerSquires Loft Nov 2017 - Mar 2018Noosaville, Queensland, Australiaϖ Created weekly roster for the staffϖ Processed invoices and minor accounting tasksϖ Ordered supplies, monitoring stock and preparing budgeting ϖ Recruited & trained front of houseϖ Handled customers’ enquiries and bookingsϖ Coordinated with chef to develop the menu -
Personal Assistant/Office Manager9 Bedford Row International Jun 2017 - Oct 2017London, United Kingdom➔ Maintained, organized, and collected legal files kept on site in hardcopy/electronic format➔ Helped develop the case by maintaining contact with people involved in the case➔ Prepared disclosure schedules and bundles for court at a sophisticated capacity ➔ Scheduled witness interviews➔ Attended to basic administrative tasks such as photocopying, digitalizing, inputting data, and fielding correspondence➔ Performed medical records procurement and prepared medical chronologies -
Supervisor/WaitressCarluccio'S Feb 2011 - Aug 2016London, United Kingdom➔ Delivered friendly, efficient and informal customer service ➔ Trained new members of staff regarding the restaurant’s procedures, culture and practices ➔ Up-sold additional food and drinks to customers➔ Followed all relevant health & safety rules and regulations➔ Handled customer complaints in a polite and professional manner➔ Established good relationships with customers and colleagues➔ Worked diligently to achieve outstanding service quality ➔ Monitored customer’s needs and promptly handle requests➔ Learnt the retail side of the business and vast information about its products and people ➔ Worked in new branches as part of the training team ➔ Supervised and processed all financial transactions at close of business➔ Helped with running special events such as Opera Nights or Wine Dinners -
Aupair / BabysitterAupaircare Oct 2008 - Nov 2010West Bloomfield, Michigan, Usa➔ Relied upon to look after four children in the absence of the parents➔ Took affirmative action to handle emergency situations in a calm manner➔ Organised and managed activities ➔ Designed creative games and challenges to keep children engaged➔ Oversaw completion of school homework➔ Maintained a safe and healthy environment for children in all respects
Monika Kowalczyk Skills
Monika Kowalczyk Education Details
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Computer Software Engineering -
First Class Honours -
Grade A
Frequently Asked Questions about Monika Kowalczyk
What company does Monika Kowalczyk work for?
Monika Kowalczyk works for Augello's Pizzeria & Ristorante
What is Monika Kowalczyk's role at the current company?
Monika Kowalczyk's current role is Honours Business Management Graduate; Specialising in Tourism & Travel; Interested in Leisure and Hospitality.
What schools did Monika Kowalczyk attend?
Monika Kowalczyk attended Freecodecamp, University Of Plymouth, Oakland Community College.
What are some of Monika Kowalczyk's interests?
Monika Kowalczyk has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Environment, Education, Science And Technology, Disaster And Humanitarian Relief, Human Rights.
What skills is Monika Kowalczyk known for?
Monika Kowalczyk has skills like Open Minded, Work Well Independently, Always Willing To Learn, Communication, Trust Management, Social Networking, Reliability, Organized Multi Tasker, Flexibility, Microsoft Office, Teamwork, Training.
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Monika Kowalczyk
🇵🇱 Patent Attorney / 🇪🇺 Trade Mark & Design Attorney /💡 Ip Lawyer / 🤓 Founder At Ip®️ PointPiaseczno1wp.pl -
2yahoo.com, coventry.ac.uk -
Monika Kowalczyk
Warsaw
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