I am a highly proficient trilingual professional, fluent in French, English, and German, with more than 20 years of experience in information technology. My unwavering commitment lies in delivering tangible results while being driven by the achievement of my clients' business objectives. Holding a master's degree in business administration, I possess an extensive and demonstrable track record in change management (Prosci-certified), as well as expertise in sales, customer experience management, complex IT solutions delivery, and advisory services. After dedicating numerous years to Account Management and Customer Success for service providers, I have pivoted my career towards Business Consulting and Change Management, aiming to leverage my wealth of experience and skills to drive positive transformations within the organizations I previously served.