Senior Consultant providing subject matter expertise to clients both onsite and remotely. Analyzing client's business requirements to maximize solution configuration and utilization.Project manager for enterprise software implementation. Partnership with cross-functional teams to ensure successful implementation and roll-out of large scale accounts, to ensure effective implementation and adoption.Ensuring successful implementation in complex integrated environments, via confirmation of requirements, and working with clients and third parties to instill best practices and ensure ongoing success with their solution.Troubleshoot and support client systems during initial testing through rollout. Creation of documentation for client training.

Delivery of product, service, and technical information to ensure a best fit solution for each customer's unique compliance, regulatory, and business needs.Identified current and future customer service requirements by establishing personal rapport with potential and actual customers to understand solution requirements.Delivery of software demonstrations, specifically tailored to address questions and topics that are most pertinent to the customer.Provided recommendations for solutions and approaches to meet industry compliance standards as well as opportunities for enhancements in the customer's environment and business model.

Administrator of restaurant systems for over 400 locations.Implementation and project manager for rollout of enterprise back-office suite.Vendor management within enterprise system, coordinated efforts across cross functional teams including supply chain and finance.

Administrator of Point of Sale for over 400 corporate and franchise locations, including management of menu roll outs, project management of POS hardware upgrades and deployments, and upgrade deployments to maintain compliance and system stability.Collaborated between Operations, Finance, Marketing, and Restaurant Systems for successful implementation of company initiatives.Main POC for demonstrating and documenting compliance during annual PCI DSS audit.

Served as the single point of contact for all client interactions for escalated support issues and responsible for post-implementation client satisfaction. Ensured delivery of post-implementation support and issue resolution across all functional areas. Responsible for ensuring quality services are delivered to clients throughout the life cycle of the software and acted as liason between the Project Team and internal service groups from design to implementation to ensure that NCR is prepared to meet contracted service levels.

Product manager for all Curriculum Content update projects. Lead product development project teams, overseeing staff onboarding, specifications of deliverables, distribution of assignments, UAT of deliverables, and invoicing.Responsible for customizing, deploying, and managing AtTask, the project management software solution for product development plans.Created process and project documentation, which included data management of pertinent audit data for the Accrediting Commission of Career Schools and Colleges (ACCSC).

Project manager for Aloha POS system implementation for restaurants, bars, hotels, nightclubs, and quick service businesses.Responsible for determining scope of work, time frame, limitations, procedures for accomplishing project, and assigning resources for phases of the project.In charge of programming, installing, and training.