Monika Miklosity Email & Phone Number

Amersham, Gb

Little Chalfont, England, United Kingdom

Driving commercial excellence by providing support in advanced pricing and other ITO related queries and projects.Implementing and maintaining customer specific pricing in Oracle.Maintaining pricing database to ensure accuracy of agreement expiration dates and customer specific pricing obligations.Drive continues improvement on all related processes, work instructions and procedures.Providing support for users with reporting queries.

Little Chalfont, England, United Kingdom

Driving commercial excellence by providing support in advanced pricing and other ITO related queries and projects.• Manage SFDC administrative related tasks• Set up and maintain customer specific pricing into Advanced Pricing Tool (Oracle)• Maintain pricing database to ensure accuracy of agreement expiration dates and customer specific pricing obligations• Drive continues improvement on all related processes, work instructions and procedures• Manage territory related administrative tasks in Oracle

Driving operational excellence in data maintenance and support in various ERP systems aspart of the Order Management process. Provide effective and responsive services supporting GEHealthcare leaders and various Customer Care functions in day-to-day business operations and activities in a global matrix organization.• Perform screening and creation of customer account data.• Provide general database management – maintenance and general troubleshooting and support services• Ensure account data integrity across Oracle and downstream systems (Siebel, BI Reporting Systems, etc.)• Support Email Allocation solution (account alignment, conditional settings, and general database maintenance) ensuring smooth and high level of automation• Run routine reports to monitor blocked orders and interface errors

Directing all activities associated with the fulfilment of customers’ contracts i.e. ensure orders validation, compliance and approvals, order entry, order book maintenance, proactive notification, invoicing)Following shipments, installation to ensure Revenue Reconciliation on timeTroubleshooting a myriad of customer queries and problemsCoordinating closely with a wide range of teams in order to ensure a smooth and efficient service i.e. Finance, Service & Sales, Supply Chain and Distribution teams Monitoring and coordinating daily logistics traffic from warehouse Overseeing all customer data entry and maintenance duties, ensuring a swift and efficient follow up on all customer credit documentation requests i.e. returns and replacementsProviding the following specific support for customers: Delivery, stock information, Product information, Management of service calls, Management of replacements & free of charge shipments

Order Management activities for GE Healthcare Life Sciences Provided the following specific support for customers: Delivery, stock information, Product information Resolved customer queries and problemsParticipated in seasonal telemarketing campaigns by promoting GEHC LS products to customers

Provided customers with information regarding online courses, curriculum plansManaged the enrolment of customers to different coursesCustomer account management (setting up new accounts, updating existing accounts)

Master Of Science - Ms, Cognitive Neuroscience And Neuropsychology

Bachelor Of Science - Bs, Psychology, First Class Honours

Certificate Of Higher Education, Psychology

Certificate In Tourism Management, Tourism And Travel Services Management

Teachers’ Degree - English & German, English And German