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Monika Mrugała Email & Phone Number

Head of Operations PL at Booksy

Location: Warsaw, Mazowieckie, Poland 10 work roles 1 school

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✓ Verified August 2026 3 data sources Profile completeness 86%

Current company

Booksy

Role

Head of Operations PL

Location

Warsaw, Mazowieckie, Poland

Company size

991 employees

Who is Monika Mrugała? Overview

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Monika Mrugała is listed as Head of Operations PL at Booksy, a with 991 employees, based in Warsaw, Mazowieckie, Poland. AeroLeads shows a matched LinkedIn profile for Monika Mrugała.

Monika Mrugała previously worked as Head of Customer Success at Booksy and B2C Customer Service Director at Netia. Monika Mrugała studied at Uniwersytet Marii Curie-Skłodowskiej W Lublinie.

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About Monika Mrugała

Monika Mrugała is a Head of Operations PL at Booksy. Colleagues describe them as "Monika is very target oriented and energetic person. She is an expert in management of Call Center and in her decisions still cares about customer, quality and also efficiency. In addition, Monika is open to new solutions and changes. She is a great manager to work with. " and "We had worked together in telecommunication company Netia S.A. Monika was responsible for Customer Care Department. She approached this position with open-mindedness and boldness, and was the main player in the important project of improving customer satisfaction. She truly understood value of every single client for the Company. She also successfully combined managing and optimization of Customer Care Department with being important team player in simultaneous projects. Monika… Show more"

Current workplace

Monika Mrugała's current company

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Booksy

Head of Operations PL

Warsaw, PL

Website

booksy.net

Employees

991

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10 roles

Monika Mrugała work experience

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Head Of Operations Pl

Booksy

Warsaw, Pl

Head Of Customer Success

Current

Booksy

Nov 2019 - Present

B2C Customer Service Director

Netia

Warszawa, Woj. Mazowieckie, Polska

1. Managing the budget of a dozen million PLN.2. Defining and implementing the strategy of the department to ensure the highest level of customer service.3. Defining and delivering quality and cross/up-selling goals, reported to the board.4. Managing teams of over 300 employees (contact centre, technical service, quality team).5. Reorganization of the contact centre.6. Instigating and overseeing customer-related, value-creating and optimization projects.7. Overseeing bonus schemes, customer service tools and communication in the department.

Jan 2016 - Sep 2018

Customer Retention Campaign Senior Manager

Netia

Warszawa, Woj. Mazowieckie, Polska

1. Managing the budget of a dozen million PLN.2. Defining and implementing the operational tactics of retention campaigns.3. Defining and delivering retention and cross/up-selling goals.4. Managing teams of over 200 employees (contact centre, partners, quality team).5. Instigating and overseeing value-creatig and retention projects.5. Overseeing bonus schemes, sales tools, and communication in the unit.

Oct 2014 - Dec 2015

Sales Campaign Senior Manager

Netia

Warszawa, Woj. Mazowieckie, Polska

Apr 2014 - Sep 2014