Monika Smutko Email & Phone Number

Carlsbad, Ca, Us

Parsippany, Nj, Us

• Business development/ brand awareness• Account management and client satisfaction• Oversee engineering service proficiency and delivery • Involved in roll outs of HR and operational procedures

New York, Us

• Enhanced client retention by 20% by leveraging frequent interaction and providing exceptional client experience. • Managing the building engineering department single-handedly as the sole District Manager. • Leading a team of 60+ employees for 40+ accounts. Responsible for engineering and operational performance of mechanical, electrical, HVAC, plumbing, and fire safety systems.• Accountable for compliance with OHSA and building codes. Keep energy consumption in control while ensuring on-time completion of preventive and daily maintenance work orders. • Increased the book of business by 6 additional accounts, $2M, through networking events and operational efficiency in collaboration with other property managers.• Boosted safety compliance and risk management rates to 85% from 25% while minimizing worker compensation claims.

Huntington Beach, California, Us

• Improved building occupancy through strategic marketing and advertising efforts, enhancing visibility and revenue.• Created a detailed plan of action to execute maintenance and repair work orders for units requiring high maintenance. • Utilized customer feedback to design sales strategies.• Increased customer satisfaction scores by 20% while building up on resident experience and higher retention rates. • Provided superior customer experience. – implemented the system of a feedback call post the service request. Checked in with clients on a quarterly basis to ensure everything was in order. • Enhanced the team culture. Initiated the Employee of the Month program to recognize stellar performance. • Recruited 3 additional staff members.

Dallas, Texas, Us

• Managed 4,600 single-family homes and 7 separate portfolios. Sustained high-occupancy rates and high monthly renewal contract closing.• Increased average renewal closing to 73% from 50% and occupancy rates from 90% to 95%, $15M.• Boosted rental income by 12% YoY by creating and implementing strategic plans, offering 2-year contracts with embedded increases, and negotiating short-term leases at higher rates. Managed an annual revenue of $130M. • Led a team of 35 real estate leasing agents, portfolio director pod teams, HOA managers, customer care, and maintenance staff.• Proactively handled eviction notices. Managed escalations, tracked all HOA violations, and designed mitigation plans. • Supervised vendor teams during rehab projects.• Conducted property review walk-throughs with investors.• Winner of the two national awards in recognition of reducing delinquency rates 50%.

Los Angeles, Ca, Us

• Coached and mentored a team of 10 direct reports – cross-functional team included staff from maintenance, leasing, and management. • Led a portfolio of mixed-use properties, consisting of high-rise and 2 lease-ups in Hollywood. Responsible for 4 properties, each with more than 500 tenants. • Increased revenues by improving the occupancy rates from 83% to 95% through marketing, strategic pricing, and rental processes. • Followed up on renewal expirations 30 days in advance to effectively manage the workload.• Executed a major electrical upgrade project for a 15-story high-rise, mid-century building. Leveraged empathy and care to deal with upset residents. Communicated with city officials, vendors, and security. • Enabled the disposition of a managed building after ensuring lease accuracy, up-to-the-mark housekeeping, and administration.

Us

• Achieved the highest NOI at 8% through increased gross rents, decreased vacancy, delinquency, and expenses.• Enhanced the lagging performance of struggling properties by thoroughly assessing operational deficiencies and implementing mitigation plans.• Increased audit scores by 20% and Kingsley Survey Satisfaction for residents by 2 basis points.

Newport Beach, Ca, Us

• Transformed C- underperforming property to a B+ property through effective strategic planning.• Received two promotions for significantly increasing revenue and client satisfaction.• Decreased delinquent aged receivable by 10%.• Improved conversion and traffic ratios by 15% through marketing and leasing efforts.

Santa Ana, California, Us

• Promptly executed action plans resolving issues and optimizing occupancy and tenant satisfaction at a 200,000 SF office and retail space and lease-up apartment community• Completed regular site inspections, compliance audits, and daily maintenance• Processed tenant move-ins in a timely and coordinated manner• Managed the financial performance of the properties and reported variance explanations monthly

Bachelor Of Arts (B.A.), Communication

Real Estate Broker’S License