Monika Torbacka Email & Phone Number

Szczecin, West Pomeranian District, Poland

Key responsibilities:1. Definition and implementation of the company’s approach with respect to Project Management and the Business Operation area at a global level.2. PMO Governance, facilitation of governance and operational activities, coordination of knowledge management, providing crucial information to the whole organization’s units and departments, consolidated reporting of the projects, programs and portfolios. 3. Managing governance processes and standards, required meetings and reports, defining and maintaining of the DMA (Decision Making Authority).4. PMO department management by providing project-related services to support the company in the Project Management area, operations, processes and financial results.5. Processes & Standardization management, equipping the company with standards to enable managers to deliver projects in a better way. Increasing of the capability of the organization by good practices and standards. Identification of the most important processes in the project management area to find, promote and reproduce the best ways of work and activities, and to ensure work in the simplest possible way but, at the same time, the most efficient.6. Data & Knowledge management and strategy, unification of company standards, definition of KPIs and metrics, reporting and interpretations, knowledge sharing.7. Management of Business Operations in the company to ensure providing services of the best quality and profitability. 8. Ensuring proper understanding and defining of connections among processes, systems, equipment and people to make sure that all business operations are optimal.9. Conducting Customer Satisfaction Survey with Net Promoter Score (NPS)

Szczecin, West Pomeranian District, Poland

Key responsibilities:1. Project-related services as a formal company’s approach to the Project Management business area, project portfolio administration, the repository of projects, project management processes, operational project support, advanced reports and analyses, financial project support, project costs vs budget evaluation.2. Data & Knowledge management, the unification of standards, data gathering and standardization, KPIs and metrics gathering, reporting and interpretation. 3. Knowledge sharing, training organization and providing relevant information within the company.4. Utilization and Development of Tools related to the Project Management area, definition of requirements, global backlog and roadmap, correlation with company’s business processes, specifically those related to the Projects Management area. 5. Defining a common set of best practices and work standards in the Project Management area.6. Definition and implementation of business processes, roadmap of processes, continual adjusting according to the company’s business strategy and in close cooperation with Business Owners.7. Active support of Managers and Directors in current operational work, advising and proposing specific solutions with regard to the whole company’s environment, organization and dependencies.8. Advanced reporting concerning the Project Management and processes area, forecasts, ramp-up plans.9. Cooperation with Customers, PMO services for Customers.

Szczecin, West Pomeranian District, Poland

Working as a Senior IT Analyst allowed me to gain knowledge about identification of business processes within an entire company. It enabled me to further deepen my skills in the area of leading projects, management of portfolio of all the company projects and preparing project documentation. Additionally, I used the chance to further develop my skills in the area of applications engineering and WWW services with a particular emphasis on information architecture, requirement of end-users requirements, performance and technological limitations. Moreover, I used my analytical skills by participating in projects related to the control, maintenance and development of ISO quality systems. I also conduct research in the area of strategic company management using modern IT software.

Szczecin, West Pomeranian District, Poland

Working as Information Systems Design and Development Director (IT Director) allowed me to develop skills covering the organization of information systems production, management of large IT projects, as well as management of large teams. I also gained practical skills in development of ERP class cloud systems. Moreover, I broadened my experience in the area of communicating with clients, negotiating contracts and I also expanded my interpersonal skills required for effective communication with people who don't possess a thorough knowledge and background in IT. I expanded my knowledge and qualifications in the scope of leading analytic and development work related to execution of information projects in banks and companies.

Szczecin, West Pomeranian District, Poland

Working as a Software Programmer and Information Systems Engineer allowed me to gain skills which include the knowledge of: relational database aspects, development techniques of large information systems, issues concerning development of user applications in different environments, object-oriented development of complex information systems for large financial institutions and companies from the SME sector; modern programming and development tools.

Szczecin, West Pomeranian District, Poland

Position as an Assistant Professor allowed me to develop my didactic skills, the ability to research and select new scientific problems, ways to verify and appraise both the knowledge and practical implementation of theoretical information.