As KAM:- Act as the main point of contact in all matters relating to client concerns and needs.- Build and strengthen client relationships to achieve long-term partnerships.- Work with sales and marketing teams to develop and execute strategic marketing plans. Ensure KPIs are being met.- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.As Marketing Director:- Creating, managing, and executing multi-channel marketing campaigns leveraging SEO, social, inbound marketing, email, Facebook ads and Google ads to drive customer acquisition.- Optimize marketing automation and lead nurturing processes through ads, email, content, and social channels.- Establish closed-loop analytics to understand how our inbound marketing activity turns into customers, and convert customers. - Automation of monthly reports in Google Data Studio; containing a robust description of monthly activity, suitable advice and recommendations and a clear summary of performance against the key performance indicators and metrics. - Supervise a marketing team, including hiring, training, workloads, schedules and deadlines.- Develop and manage marketing budgets.- Monitor costs and budgets.

- Support and solve problems for agency clients by understanding and exceeding their expectations- Definition and execution of Inbound Marketing Strategies. Keyword Research and content creation management.- SEO On Page audits and reports. Web and blog content optimizations.- UX/UI research and proposals. - Lead generation and CRO optimizations.- Copywriting: web pages, blog articles, landing pages and social posts.- Social Media Strategy and Community Management. - Paid Campaign optimization and monitoring.- Web analytics and KPI tracking, providing weekly and monthly reports

- Execution of Inbound Marketing Strategies. Keyword Research and content creation management- Copywriting: landing pages, CTAs, emails, forms, and pop-ups- Marketing Automation with Hubspot: lead scoring, lead nurting and worlflows. CRO optimization and A/B testing- Social Media: copywriting and PPC Ad Reporting- Web Analytics and KPI Tracking, providing monthly reports

- Educate and consult retail teams on best practices and technical capabilities of CRM (Microsoft Dynamics)- Improve CRM automations and support the sales team on executing successful onboarding, activation and retention campaigns- Schedule and manage all on-site press visits, events and photo-shoots- Write press releases for the exhibitions, news and events at the centre

-Monitor the strategy for the delivery of transactional activities of the accounting function, ensuring accurate and timely processing in the primary ledgers-Identify opportunities to standardise processes across local markets, adopting a digital-first mind-set for finance processes-Ensure timely and robust reconciliations so that the financial position can be assured reliably and on time-Monitor the Procure to Pay process to ensure that landlord, energy and other supplier payments are correct and on time• Process Improvement Team: design and implementation of methodologies meant to contribute the Customer Satisfaction and to improve the motivation/productivity of the team.  Accomplishments: Shape Our Department Award, Q3 2016

-Ticket Creation/Categorization/Prioritization-Provide First Level IT Support -Ticket escalation to respective Support Group-Meet daily Customer Support KPIs-Receiving and making end user calls

• Reporting: data collection and analysis. Creation of graphs, tables and presentations.• Economic research and analytical work, producing reports focused on the empowerment of Spanish companies with international presence.