Moniqua Thomas Email & Phone Number

• Managed multiple 3rd party vendor accounts by ensuring timely filing of federal corporate 401(k) plan EINs.• Responsible for generating legal documents and preparing corporation and plan documents for clients. • Collaborated with the sales team to provide clients with accurate account updates. • Communicated Guidant Financials products and services with clients, including 401k’s, stocks, loans, and shares.• Submit IT issues related to bugs and software • Communicate with clients via phone, email, and chat• Managing queue loads and responsibilities related to customer accounts with minimal supervision

• Provided basic customer support related to Spectrum services including collecting customer payments, scheduling appointments, and technical support.• Responsible for establishing and maintaining professional and positive relationships on behalf of Charter.• Handled 50+ customer inbound calls on a daily basis while maintaining customer satisfaction and quota volume rate. Achieved 93% customer satisfaction rate.Shadowing new hires and ensuring comprehension with protocol and work related procedures

Greensboro/Winston-Salem, North Carolina Area

• Responsible for payment collection, customer delinquency accounts, loan processing, and managing multiple customer accounts.• Negotiated appropriate delinquent customer account payment terms and payoff deadlines.• Investigated and resolved account discrepancies in order to recover outstanding payments.

Greensboro/Winston-Salem, North Carolina Area

• Collect and prepare necessary documents for loan package, research credit status and financial stability• Preparing paperwork for existing and new loans, creating payment plans, completing contracts and informing client of policy, receptionist, reviewing documents, filling, faxing and following up with clients with important information, Microsoft proficiency

Houston, Texas Area

• Greeted visitors in a professional manner.• Provided visitors with information and direct them accordingly.• Answered phone calls and direct callers to the appropriate party.• Processed, sorted, and routed incoming and outgoing mail.• Monitored and managed inventory of office supplies; order and distribute office supplies as necessary.• Coordinated and scheduled appointments and meetings.• Performed other administrative support tasks, including updating and sorting files, drafting and proofreading correspondence, and conducting research.

Houston, Texas Area

• Informed customers about available products and services.• Completed, processed, and maintained applicable paperwork and records.• Accepted multiple forms of payment.• Answered customer questions regarding our products, services, financing, and savings opportunities.

St.Thomas,Usvi

• Handled office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.• Provided real-time scheduling support by booking appointments and preventing conflicts.• Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.• Screened phone calls and routing callers to the appropriate party.• Utilized company software to generate reports, transcribe minutes from meetings, create presentations, and conduct research.• Maintained polite and professional communication via phone, e-mail, and mail.• Anticipated the needs of others in order to ensure their seamless and positive experience.

Bachelor Of Science - Bs, Psychology

Associate Of Arts - Aa, Psychology

High School Diploma, Regular/General High School/Secondary Diploma Program, Graduated

Activities and Societies: Choir, Future Business Leaders of America, Business Study, Poetry