Monique Aston Email & Phone Number

United States

•Provide prompt resolution or escalation of facility and customer-related issues, ensuring minimal disruption to operations.•Maintain a professional and calm demeanor when interacting with both internal resources and external customers, representing Flexential’s technical expertise.•Troubleshoot, resolve, and document technical issues within the Flexential ticketing system, ensuring all details are accurately logged and tracked.•Adhere strictly to Flexential’s support and data center policies, processes, and procedures to ensure consistent and reliable operations.•Escort and provide local access to vendors and carriers, ensuring proper adherence to security protocols and scheduled work.•Perform “remote hands” tasks for both internal teams and external clients, offering high-quality technical support in real-time.•Support the 24/7 operations of the data center, demonstrating flexibility to work across multiple shifts in a 24x7x365 environment.•Assist with or complete the physical and logical installation of Flexential services, maintaining high standards of accuracy and quality.•Ensure the cleanliness and organization of the data center and adjacent areas, contributing to an optimal working environment.•Conduct regular facilities rounds, escalating critical information to the appropriate parties to prevent or address issues promptly.•Manage inbound and outbound shipping and receiving processes for both customers and Flexential, ensuring all deliveries are processed efficiently.•Work closely with local management to maintain accurate inventory levels of cabling and general-use items, ensuring operational readiness.•Take on additional responsibilities and tasks as assigned, adapting to the dynamic needs of the data center environment.

• Outbound Dock: Prepared and processed a variety of shipments, ensuring accurate item and quantity verification. Packaged an average of 350+ cartons per night while maintaining neat and secure packaging standards. • Inbound Dock: Efficiently broke down freight from pallets, accurately barcoded individual boxes, and placed cartons on conveyors. Organized the area by down stacking pallets to facilitate smooth operations. • Sort Department: Demonstrated exceptional sorting skills by opening boxes, categorizing contents based on product type and quantity, and confirming accuracy on the computer. Consistently sorted an average of 100 plus items per hour. • Return Center: Managed a diverse range of returned shipments, conducting meticulous inspections and reviewing customers’ comments to determine appropriate actions, such as resale, stow, or liquidation. • Equipment Maintenance: Maintained assigned equipment in clean and optimal working condition, achieving a remarkable 98% score on inspection requirements. • Warehouse Operations: Expertly utilized pallet jacks to facilitate the movement of items between various warehouse locations, contributing to the smooth flow of operations.

• Recognized as the most reliable Safety Associate, responsible for coaching and training Associates on maintaining safe work practices to reduce injuries. Earned recognition from upper management for outstanding performance and team contributions. • Assisted co-workers with special projects, demonstrating a willingness to learn new tasks and taking on increased responsibilities. Maintained a professional and friendly demeanor, contributing to a positive work environment and building a strong reputation. • Proactively identified safety hazards and promptly escalated them to management for resolution. Played a key role in ensuring a safe environment for Associates and reducing the occurrence of injuries. • Managed the Mind Your Step Program, providing assistance to Associates throughout the warehouse. Set up Zappos accounts to facilitate the ordering of Amazon Safety Shoes, showcasing strong leadership skills and empathy. Successfully completed an average of 60 orders per night, resulting in winning 1st Place for completed orders among all other warehouses in Las Vegas.

• Conducted extensive research using FC Research to rectify inaccuracies in items, such as B00s and ASINs. Successfully located accurate information and modified the items accordingly. Additionally, efficiently constructed shipping boxes and applied shipping labels, averaging 50 tasks completed per night. • Demonstrated exceptional troubleshooting abilities by resolving various issues encountered by AAs during inventory processes. Handled tasks including ASIN and B00 flips, damage out products, submitting ISS tickets, and initiating Code 5 tickets for fraud items. Consistently resolved an average of 80 issues per night in a timely manner. • Provided valuable assistance to Associates by addressing item escalations and addressing general questions. Exhibited strong interpersonal and problem-solving skills while effectively resolving queries and concerns.

• Proactively contributed to driving business growth and maximizing sales by delivering exceptional customer service, leveraging product knowledge, and maintaining appealing merchandise presentation. • Successfully handled an average of 50+ customers per day, consistently providing a positive dialogue to foster customer loyalty and maintain a strong reputation, resulting in high customer retention rates. • Utilized conversational Spanish skills to meet all customer service requirements for Spanish speakers, ensuring effective communication and satisfaction. • Engaged guests promptly and personally, striving to open conversations and create a welcoming atmosphere to ensure customers feel valued and comfortable.

• Proactively contributed to driving business growth and maximizing sales by delivering exceptional customer service, leveraging product knowledge, and maintaining appealing merchandise presentation. • Successfully handled an average of 50+ customers per day, consistently providing a positive dialogue to foster customer loyalty and maintain a strong reputation, resulting in high customer retention rates. • Utilized conversational Spanish skills to meet all customer service requirements for Spanish speakers, ensuring effective communication and satisfaction. • Engaged guests promptly and personally, striving to open conversations and create a welcoming atmosphere to ensure customers feel valued and comfortable.

Registered Nursing/Registered Nurse

Registered Nursing/Registered Nurse

Attended CNA Program and Graduated with CNA Certificate