Monique Aston Email & Phone Number

United States

• Provide prompt resolution or escalation of facility and customer-related issues, ensuring minimal disruption to operations.
• Maintain a professional and calm demeanor when interacting with both internal resources and external customers, representing Flexential’s technical expertise.
• Troubleshoot, resolve, and document technical issues within the Flexential ticketing system, ensuring all details are accurately logged and tracked.
• Adhere strictly to Flexential’s support and data center policies, processes, and procedures to ensure consistent and reliable operations.
• Escort and provide local access to vendors and carriers, ensuring proper adherence to security protocols and scheduled work.
• Perform “remote hands” tasks for both internal teams and external clients, offering high-quality technical support in real-time.

• Outbound Dock: Prepared and processed a variety of shipments, ensuring accurate item and quantity verification. Packaged an average of 350+ cartons per night while maintaining neat and secure packaging standards.
• Inbound Dock: Efficiently broke down freight from pallets, accurately barcoded individual boxes, and placed cartons on conveyors. Organized the area by down stacking pallets to facilitate smooth operations.
• Sort Department: Demonstrated exceptional sorting skills by opening boxes, categorizing contents based on product type and quantity, and confirming accuracy on the computer. Consistently sorted an average of 100 plus.
• Return Center: Managed a diverse range of returned shipments, conducting meticulous inspections and reviewing customers’ comments to determine appropriate actions, such as resale, stow, or liquidation.
• Equipment Maintenance: Maintained assigned equipment in clean and optimal working condition, achieving a remarkable 98% score on inspection requirements.
• Warehouse Operations: Expertly utilized pallet jacks to facilitate the movement of items between various warehouse locations, contributing to the smooth flow of operations.

• Recognized as the most reliable Safety Associate, responsible for coaching and training Associates on maintaining safe work practices to reduce injuries. Earned recognition from upper management for outstanding.
• Assisted co-workers with special projects, demonstrating a willingness to learn new tasks and taking on increased responsibilities. Maintained a professional and friendly demeanor, contributing to a positive work.
• Proactively identified safety hazards and promptly escalated them to management for resolution. Played a key role in ensuring a safe environment for Associates and reducing the occurrence of injuries.
• Managed the Mind Your Step Program, providing assistance to Associates throughout the warehouse. Set up Zappos accounts to facilitate the ordering of Amazon Safety Shoes, showcasing strong leadership skills and.

• Conducted extensive research using FC Research to rectify inaccuracies in items, such as B00s and ASINs. Successfully located accurate information and modified the items accordingly. Additionally, efficiently.
• Demonstrated exceptional troubleshooting abilities by resolving various issues encountered by AAs during inventory processes. Handled tasks including ASIN and B00 flips, damage out products, submitting ISS tickets, and.
• Provided valuable assistance to Associates by addressing item escalations and addressing general questions. Exhibited strong interpersonal and problem-solving skills while effectively resolving queries and concerns.

• Proactively contributed to driving business growth and maximizing sales by delivering exceptional customer service, leveraging product knowledge, and maintaining appealing merchandise presentation.
• Successfully handled an average of 50+ customers per day, consistently providing a positive dialogue to foster customer loyalty and maintain a strong reputation, resulting in high customer retention rates.
• Utilized conversational Spanish skills to meet all customer service requirements for Spanish speakers, ensuring effective communication and satisfaction.
• Engaged guests promptly and personally, striving to open conversations and create a welcoming atmosphere to ensure customers feel valued and comfortable.

• Proactively contributed to driving business growth and maximizing sales by delivering exceptional customer service, leveraging product knowledge, and maintaining appealing merchandise presentation.
• Successfully handled an average of 50+ customers per day, consistently providing a positive dialogue to foster customer loyalty and maintain a strong reputation, resulting in high customer retention rates.
• Utilized conversational Spanish skills to meet all customer service requirements for Spanish speakers, ensuring effective communication and satisfaction.
• Engaged guests promptly and personally, striving to open conversations and create a welcoming atmosphere to ensure customers feel valued and comfortable.

Registered Nursing/Registered Nurse

Registered Nursing/Registered Nurse

Attended CNA Program and Graduated with CNA Certificate