Responsible for creating and implementing sourcing strategies and procurement plans to support account, corporate and client strategies and objectives.Draft, review, negotiate, and maintain contracts and other business documents in support of the purchase of goods and services. Includes contract review, preparation and mediation, contract administration and adherence to company policies and legal requirements and compliance.Drive the process of contract terminations, expirations… Show more Responsible for creating and implementing sourcing strategies and procurement plans to support account, corporate and client strategies and objectives.Draft, review, negotiate, and maintain contracts and other business documents in support of the purchase of goods and services. Includes contract review, preparation and mediation, contract administration and adherence to company policies and legal requirements and compliance.Drive the process of contract terminations, expirations, extensions and renewals. Collaborate with/informs peers and corporate management staff with changes or results.Handle the supplier performance management and development program.Mediate contracts for goods, services, supplies, equipment, etc., ensuring quality, cost-effectiveness, Sox compliance and timely delivery.Design and own the request for proposal processes to support program goals and requirements. Work with internal and client partners in establishing, running, crafting request for proposals and analyzing purchasing projects. Show less

Client Transition• Obtain necessary documents needed for vendor creation in the ERP system. • Ensure documents meet the required CBRE standards for vendor onboarding.• Resolve issues regarding vendor compliance.Commercial Contract management • Create and manage of vendor contracts in Zycus database.• Ensure contract compliance.• Develop category budgets.Supplier Performance Management (SPM)• Work with identified vendor to improve their performance… Show more Client Transition• Obtain necessary documents needed for vendor creation in the ERP system. • Ensure documents meet the required CBRE standards for vendor onboarding.• Resolve issues regarding vendor compliance.Commercial Contract management • Create and manage of vendor contracts in Zycus database.• Ensure contract compliance.• Develop category budgets.Supplier Performance Management (SPM)• Work with identified vendor to improve their performance. • Track and monitor supplier KPIs.• Build internal customer satisfaction through survey feedback and corrective action plans.Compliance Management• Ensure Client’s governance and compliance processes are adhered to throughout the procurement processes.• Drive the implementation of new procurement systems and processes in the organization. • Create and maintain Procurement Playbooks• Lead and deliver the legal/ethical compliance and governance of sourcing activities and vendor partner relationships. Reporting• Create and report monthly the KPIs on Diversity and Vendor Compliance. • Track and manage identified savings vs actual.• Capture cost savings in Value track. Training • Conduct monthly training for local facilities management on procurement process. Show less

• Ensure suppliers are in compliance with sourcing and contracting policies and procedures.• Review and analyze data to make effective business decisions.• Conduct regular market and spend analysis programs to drive cost savings and supplier improvements.• Conduct local and regional Supplier Performance review meetings, when requested, and manage supplier scorecards, contract compliance and service obligations.• Partner with operations team by providing management with detailed… Show more • Ensure suppliers are in compliance with sourcing and contracting policies and procedures.• Review and analyze data to make effective business decisions.• Conduct regular market and spend analysis programs to drive cost savings and supplier improvements.• Conduct local and regional Supplier Performance review meetings, when requested, and manage supplier scorecards, contract compliance and service obligations.• Partner with operations team by providing management with detailed instruction and continuous follow-up to support the operations teams in standardized RFP/bid and contract processes. • Work with Corporate Legal and Risk Management to ensure all contractual terms and conditions comply with the standard. Show less

• Processed purchase orders for supplier services.• Reviewed variances vs. budget and provided reporting.• Facilitated training on procurement processes and best practices.• Served as liaison between suppliers and finance resolving invoice discrepancies resulting in a 100K cost savings.• Worked with suppliers to address pricing and performance issues. • Assisted in the pricing strategy for new suppliers.

• Managed the call center budget that ranged from $2MM-$5MM. • Served as technology support liaison for customer service representative and end user support. • Project managed call center logistics, facilities build-out and external contract negotiations. • Facilitated quarterly employee shift bids for 900+ employees. • Created and maintain headcount and attrition reporting for call center staff.

• Performed data analysis using data mining tools to extract, filter, and correlate large amounts of raw data, identifying trends risk, control opportunities, and results for call center staffing. • Coordinated analysis and tracking for various call center staffing, attrition, and seating counts. • Maintained capital budgeting of $75K. • Created presentations for monthly and quarterly senior management.

• Provided monthly reporting and trend analysis for identity and Wireless Fraud. • Conducted monthly quality assurance observation for 56 Fraud Coordinators and 10 Tax-exempt Coordinators. • Facilitated leadership meetings with local fraud and HQ fraud teams. • Participated in fraud investigations for the Verizon Network and Customer Identity Theft.

• Prepared and maintained $13.2MM Fraud departmental budget to highlight fraud losses. • Produced reports for monthly tracking and analysis of fraud activities. • Generated general ledger queries using PeopleSoft to assist in investigations of expenses and budget comparisons.• Performed quality assurance reviews and audits while serving as a call center escalation point-of-contact for internal and external customers. • Coordinated the efforts of 15 Fraud coordinators as need.