Monique Bessick Email and Phone Number

Collaborate and communicate successfully on a day to day basis with customers, insurance companies and brokersDevelop and foster relationship with customers, colleagues, insurance companies and brokersPromptly respond to queries and complaintsProactively solve conflicts and address issues that could occur between B.B. cars and it’s insurance companies and brokersAssisting in marketing and publicizing the services offered by B.B. carsCompile reports regarding customer satisfaction, daily vehicles delivered, daily vehicles booked in, daily pre order jobs, insurance follow up reportsFilling in for reception and marketing when required Keep records of customer interactions Identify and assess customers needs to achieve complete satisfaction Manage handover of vehicles, all excess payments and cash job payments Process customer accounts and file all customer related documents Arrange for the towing of non driveable vehicles Manage and release all abandoned vehicles

Responsible for all internal sales and administrative activities of Leong Jin’s products in the entire African regionTo be responsible for the day-to-day internal sales functions of the African Rep office to South Africa and and other African regions To provide regular monthly sales and reportsOther duties as assigned by the GM of Leong Jin (Africa) and the sales manager of Leong Jin (Africa)

Receiving customers in a professional mannerGeneral administrative duties as and when required by the responsible managerAccommodation and travel arrangements of personnelOther duties assigned by the HRM of Leong Jin (Africa) and the GM of Leong Jin (Africa)

Switchboard duty, answering the switchboard and handling callsScreening and transferring callsMeeting guests and seating them - hospitalityClient liaisonPlacing monthly kitchen and stationary ordersGeneral administrative dutiesStock control, sourcing non-stock items, order preparation, packing and drawing stock correctlyQuoting and invoicingMachine repairs - booking in machines, preparing job cards, quoting clients on the repair of their machines, following up on outstanding repairs

Contacting businesses as well as individuals describing products and servicesObtaining customer information and leadsData entryMaintaining customer databases Log calls