Responsible for optimizing network performance and increasing reliability by maintaining hardware and software, analyzing technical issues, and ensuring systems users’ available for 450 user facility.•Managing the development, installation, and management of organization-wide local area network. Network segment, wide area network, and internet system.•Delivering Tier 1 network ticketing support to resolve all issues for 450 + users.•Executing the maintenance windows changes for multiple locations, performing troubleshooting of routing, and switching issues.•Implementing and migrating major clients to VPLS circuits, which results in robust and MPLS project that was off-track; liaising with the parent company to deliver a solution with increased availability. Security, and visibility ahead of the project schedule.

Responsible for upgrading windows environment and installing, configuring, and maintaining Cisco routing and switching equipment in 2500 user environment.•Ensure smooth end-to-end communication by delivering support for video conference System (Cisco VCS/TMS)•Assisted in Designing, configuring, and installing all date center network devices to support 250 + users, including ran cables. Routes, ports•Provided first-level hardware and software support for computer infrastructure; filter Help Desk calls and provide basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Tier 1, Tier 2, and applications support as needed.•Provided excellent customer service skills with the ability to communicate in person and via telephone to troubleshoot hardware and software applications and programs and escalate as necessary to reduce downtime on end-user productivity.•Provided maintenance of the computer desktop environment by analyzing requirements, resolving problems, as well as installing hardware and software solutions•Assisted in remote and onsite installation of new desktop Systems in MS office 365 for 450 plus new employees.•Maintain and monitor computers within a healthcare environment repair hardware and software on all workstations.•Successfully resolved routing issues within multiple contexts of the Cisco ASA.

•Reporting to management and performing administrative duties.•Answering telephone calls, as well as screening and forwarding calls.•Scheduling and confirming appointments, meetings, and events.•Welcoming and assisting visitors in a friendly and professional manner.•Handling basic inquiries and sorting mail.•Copying, scanning, and filing documents.•Monitoring office supplies and ordering replacements.•Keeping the reception area tidy and observing professional etiquette.•Performing other administrative tasks, if required.