Monique Blanchard Email and Phone Number

• Leading a team of IT professionals, including assigning tasks, providing guidance, and ensuring team productivity and efficiency• Coordinated with cross-functional teams to ensure alignment with company objectives and regulatory requirements• Assisting in the development of IT systems in collaboration with other departments and professionals• Monitoring KPI’s like FCR, CSAT, Ticket Volume to provide actionable insights for improvement• Created and implemented a chatbot solution for the Service Desk to proactively mitigate incoming tickets and to improve ticket management efficiency

• Experienced in imaging laptops for AON users, upgrading operating systems from Windows XP to Windows 7 with a strong focus on ensuring seamless transitions and optimal performance. Backing up all data and restoring the data on the new pc• Delivered thorough comprehensive training to all associates on operating and navigating Windows, ensuring a smooth transition and empowering users with essential skills and knowledge• Created weekly national schedules for engineers to deploy Windows to Aon associates