Support And Technical Administration Manager
CurrentManage, support and technical administration functions:To lead the support and technical administration team by reviewing, managing and providing direction, to support the operations and finance teams. Take on new clients, terminate clients and provide training to operations and finance staff as well as clients. Effective management of 3rd party relationships:Manage and ensure delivery according to legislation, clients processes, rules and company processes.Liaise with team members, operational and finance staff to ensure dead lines are met.Liaise and assist with external auditors as required.Effective project management of internal improvement projects:Ensuring processes remain as efficient as possible, are documented and available to staff and that projects are delivered on time, within budget and to the required standards.Assist with documenting of policies and procedures and identifying risk to the business and continuously suggesting and implementing improvements, specifically to legislation changes.Manage, coordinate and lead support and technical administration team:Manage personnel issues in conjunction with the HR Policies and develop staff to grow in their roles by providing on the job training and supervision.Drive ongoing operational improvement culture and manage staff performance.
