Monique Bryan Email & Phone Number

Atlanta, GA

• Internal advancement after six months of experience in the Patient Access Associate role, meeting the defined call center metrics for progression.
• Serves as the primary point of contact for all scheduling and communication needs through the Patient Access Center for the Rheumatology, Endocrinology, Hepatology, Gastroenterology & Travel Well Departments.
• Works closely with patients, families, referring providers, clinical and non-clinical staff to coordinate the patient's healthcare experience at The Emory Clinic.

Atlanta, GA

• Performed general scheduling, registration, messaging, and customer service duties.
• Monitored and responded to communication request on work ques.
• Answered patient calls in a high volume call center setting, providing timely and courteous access the systems.
• Identified the concerns of the patient and take appropriate action.

Marietta, GA

-Meet or exceed monthly, quarterly, and yearly sales budgets-Manage the accurate and timely distribution of paperwork to the Operations team to ensure quality project execution -Oversee multiple events across all phases of development-Manage and coordinate the usage of the facility event space for the clients.-Prepare monthly calendar of scheduled events.

Hilton Head Island, SC

• Supported the Human Resources department through managing the recruiting, staffing, on boarding, conduct behavioral interviews and associate relations functions and events
• Provided administrative support to Human Resources Director and Manager including filing, sending emails, typing, faxing, copying, creating a weekly newsletter and oversee distribution, and manage the Human Resources.
• Planed and coordinated employee orientations, training, and events.

Hilton Head Island, SC

• Handled customer requests by phone, fax, e-mail and mail in a call center environment
• Earned total customer satisfaction and loyalty
• Provided telecommunication product and services/up-sell services
• Meet or exceed sales quota each month

Providence, Rhode Island Area

• Performed Facility and Operation Management duties including writing up work orders, writing up RFPs and inspecting the building for malfunctions
• Researched quotes for Convention Center needs and references of service companies
• Attended and participated in weekly staff meetings
• Managed move ins and move outs of events in the facility
• Administrative Assistant duties including answering the phone, filing important documents, and typing and proofing important Word and Excel documents
• Managed scheduling of Operations associates

Master Of Business Administration (M.B.A.), Hospitality With A Concentration In Event Leasdership

Bachelor'S Degree, Business Administration And Management, General