Monique Bryan Email & Phone Number

Atlanta, Ga

• Internal advancement after six months of experience in the Patient Access Associate role, meeting the defined call center metrics for progression.• Serves as the primary point of contact for all scheduling and communication needs through the Patient Access Center for the Rheumatology, Endocrinology, Hepatology, Gastroenterology & Travel Well Departments.• Works closely with patients, families, referring providers, clinical and non-clinical staff to coordinate the patient's healthcare experience at The Emory Clinic.

Atlanta, Ga

• Performed general scheduling, registration, messaging, and customer service duties.• Monitored and responded to communication request on work ques.• Answered patient calls in a high volume call center setting, providing timely and courteous access the systems.• Identified the concerns of the patient and take appropriate action.

Marietta, Ga

-Meet or exceed monthly, quarterly, and yearly sales budgets-Manage the accurate and timely distribution of paperwork to the Operations team to ensure quality project execution -Oversee multiple events across all phases of development-Manage and coordinate the usage of the facility event space for the clients.-Prepare monthly calendar of scheduled events and tentative hold reports.-Track and manage the progression of events using Salesforce-Create and run reports daily through Salesforce-Develop status reports, cost estimates, and resource planning-Train team members on development processes for events-Monitor facility project revenues and ensure deposits are received and recorded accurately-Maintain event database using Delphi/Salesforce-Provide information and support to clients- Document process errors and customer questions to escalate appropriately-Maintain all confidential contract documents and client information files-Review rules and regulations with clients and team members, and modifying contract language

Hilton Head Island, Sc

•Supported the Human Resources department through managing the recruiting, staffing, on boarding, conduct behavioral interviews and associate relations functions and events •Provided administrative support to Human Resources Director and Manager including filing, sending emails, typing, faxing, copying, creating a weekly newsletter and oversee distribution, and manage the Human Resources systems.•Planed and coordinated employee orientations, training, and events.

Hilton Head Island, Sc

•Handled customer requests by phone, fax, e-mail and mail in a call center environment•Earned total customer satisfaction and loyalty •Provided telecommunication product and services/up-sell services•Meet or exceed sales quota each month

Providence, Rhode Island Area

•Performed Facility and Operation Management duties including writing up work orders, writing up RFPs and inspecting the building for malfunctions•Researched quotes for Convention Center needs and references of service companies•Attended and participated in weekly staff meetings•Managed move ins and move outs of events in the facility•Administrative Assistant duties including answering the phone, filing important documents, and typing and proofing important Word and Excel documents•Managed scheduling of Operations associates

Master Of Business Administration (M.B.A.), Hospitality With A Concentration In Event Leasdership

Bachelor'S Degree, Business Administration And Management, General