Monique C. Email & Phone Number

Markham, Ontario, Canada

Team lead for the Agile department at Elim Solutions. Responsible for customer care and technical support and problem solving.

Practice Perfect is a SAS EMR solution that allows its users’ to schedule, bill and create documents. Over the years, I have used my creativity, intelligence, and a relentless commitment to excellence to allow me to provide solutions for our users. I guide them along their journey from the first time they see the application, take them through training.

Provided Front end support for Blackberry front end usersPerformed diagnostics and troubleshooting for system issues, documented help desk tickets/resolutionsIdentifying opportunities where corrective measures/changes can be implemented to avoid reoccurrence of problems;Updating the Customer's information in the company's proprietary database

Maintained the company's three different proprietary database systemsEdited data base records to ensure that products met with the company's new digital standards Built and updated reports that were viewed by the senior members of management Tracked launch and availability of titles for the company's strategic retail partners

Job Description expanded to included sales administration responsibilities Performed sales administration tasks including taking sales meeting minutes, proofreading order forms and other documentsPerformed lead generation from cold and dormant accounts which led to 3% increase in salesScreened resumes and conducted initial phone interviews on behalf of the.

Provided customers with information in regards to their inquires about accounts, products, and services and the services we provided.Handled all external inbound and outbound communication with clientsNotified clients of any price discrepancy on their purchase ordersConfirmed shipments on behalf of customers Winner of Employee of the Quarter

Bachelor Of Commerce, Business Administration; Business Management

Human Resource Management.

Post Graduate Certificate, Enterprise Architecture

Activities and Societies: Women in Information Technology

Business Management Diploma, Management