Manage the Spa and Salon activities and staffMaintain efficiency of Spa and Salon operations by scheduling and assigning duties to Salon and Spa attendants, reviewing and monitoring staff schedules to ensure adequate coverage, establishing high standards of hygiene and cleanliness, communicating pertinent departmental information to staff, monitoring staff activities and providing guidance and instruction as needed, addressing and resolving non-routine guest complaints, and identifying, anticipating, and resolving guest concerns following established procedures. Enhance spa and salon and ensure competitiveness by researching current trends and analyzing customer preferences, create and develop spa and salon activities based on findings, collaborate with marketing staff to promote events and activities, evaluate success of activities, and submitt a summary of spa and salon activity and recommendations for improvements to the Director of Spa and Retail.Ensure tool, linen, and retail supply costs are within established guidelines by regulating the amounts of tools, linens, and products used, minimizing waste of product, and evaluating and recommending cost effective methods to reduce expenses.Provide guest service by acknowledging guests upon arrival, managing client appointments, providing requested services, selling and up-selling products and services, and creating a clean, safe, inviting and relaxing environment.Develop team members by meeting with staff members on a regular basis, mentoring, guiding, and coaching staff to optimal performance, monitoring results, providing direct, constructive and consistent feedback, conducting performance appraisals, providing corrective action as needed, and modeling expected collaborative and service behaviors.Hire qualified team members by communicating staffing needs and advertising requirements to Human Resources, interviewing and selecting the best qualified candidates.

Responsible for overseeing all aspects of spa operations. Ensure that everything is running smoothly behind the scenes, from staffing to scheduling to training. Assisted in marketing and sales efforts to help drive business to the spa.Schedule staff members to ensure that services are provided when they are most in demandCommunicate with staff, guests, and spa owner to ensure that all parties understand policies and proceduresEvaluate the quality of services provided by employees and offer feedback to help them improve their performanceEstablish and enforce policies regarding dress codes, guest behavior, employee conduct, etc.Ensure that the facility is clean and well maintained so that guests receive high quality services in a relaxing settingParticipate in marketing activities such as advertising special promotions or eventsOversee the financial performance of the business by maintaining accurate records of income and expensesConduct staff payroll on a bi-weekly scheduleTrain new staff members on company policies and proceduresMaintain relationships with vendors, suppliers, and other outside contacts to ensure that the spa has access to high quality products and services

Interactive Dancer that really PUMPS UP all events! Interact with the event guests, raise the excitement of the party, break the ice, and assist the DJ with games and interactive dances; anything to keep the party going all day or night. Keep up with current hit dance songs and dance moves. Attend monthly practices with rest of Party Pumpers to maintain continuity at each event.

In partnership with every department of the hotel, handled all VIP guests that visited the Hotel del Coronado. There to take care of VIP through every step of their stay. Whether it be a preferred room type, a food allergy, a private champagne shopping experience, or even a helicopter drop off, was available to fulfill all requests to these important guests. Goal was to create a flawless and memorable stay. Managed Concierge team regarding scheduling, staffing, and developing.

Responsible for planning, organizing, and developing of the overall operation of the Beach Village housekeeping team to a high standard of cleanliness, observing all guidelines regarding safety and infection control to local standards while assuring the highest degree of quality is maintained at all times. Responsiblefor staffing, scheduling, training and developing all staff. Partnered with Facilities and Groundskeeping teams to maintain all visual and mechanical aspects of the resort. Provided assistance in guest service to all owners and guests of Beach Village.

Oversaw the work of retail staff. Monitored employee activity, coordinated the receiving and shipping of merchandise, created product displays, assisted customers in their purchases, and ensured smooth day-to-day overall operation. Organized and maintained inventory. Managed employee schedules, assisted in team development and encouraged reaching store's monthly/annual sales goal.

Communicated with Merchandising Manager, Sales Associates, and store management daily.Assisted with unloading product into warehouse and onto sales floor.Organized product, kept warehouse clean, and rotated product.Created merchandise displays in windows and on the sales floor.Assisted designer in setting model homes with store product.

Dedicated in making the fitness experience an exceptional one. Created a clean, fun and friendly environment by training and motivating staff. Handled staff schedules, performance reviews, and overdue membership fees. Helped generate revenue by selling kid's club services, workout cothing, fitness tools, supplements, snacks, and drinks. Kept a clean and well maintained club, all while providing great customer service to members and guests.

Building High Performing Teams:Attract, hire, develop, inspire and retain top talentCoach, develop and maximize the success of all associatesBuild schedules to maximize and leverage sales resultsSet and reinforce clear and aligned selling expectations, performance, results and accountability with teamBuild a team that works well togetherEnsure onboarding and continued training of the associate teamEffectively and fairly manage performanceSelling Effectiveness:Lead and model the selling and customer experience standardsLead selling efforts to meet selling goalsEnsure team communication; reinforcing that associates at every level are focused and accountable to sellingBuild highly satisfied and loyal customer base through engagement, conversionSet the direction and goals for the day/shift when associates arrive for workAssist in meeting payroll targets by ensuring appropriate sales floor coverageEnsure associates receive scheduled breaks and meal periods (per state specific guidelines)Telling The Brand Story:Make good, fact-based shopkeeper decisions that keep the store full and abundantLead floorset execution and sustain Magazine direction to optimize business and bring the product story to lifeBuild a store environment that is sharply focused on consistently delivering exceptional in-store shopping experiencesLead consistent focus on delivering emotionally engaging customer experiencesLead, delegate and execute store standards and maintain a safe, inviting store appearanceOperational Excellence:Direct inventory management activitiesManage controllable expensesPerform opening and closing routinesAct as manager on duty to address customer service, vendor or maintenance issuesPartner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activitiesMaintain policies and proceduresIncorporate Loss Prevention and safety messages into daily operations

The Cosmetics and Fragrance Sales Associate is responsible for providing professional services to customers by selling and demonstrating fragrances and related items, as well as contributing to the success of the department through achieving personal sales goals. Perform other duties as assigned.Essential Functions:Acknowledge customers in a friendly and helpful mannerSell brand fragrances and cosmeticsDetermine customer needs based on personal features and other customer preference related factorsExplain and demonstrate use of fragrances and cosmetics through actual applicationResponsible for achieving personal sales goalsBe knowledgeable of and perform sales support functions related to POS proceduresEnsure proper presentation, organization, storing, and replenishment of stockParticipate in pre-selling and sales driving events to maximize salesEnsure timely processing of new receipts, damages, testers, and return to vendors (RTVs)Maintain good housekeeping standardsEnsure work area is free from hazards and work in a safe mannerAdhere to Loss Prevention control and compliance procedures