Monique Cook Email & Phone Number

United States

• Serve as primary contact between home buyer and loan officers to educate buyers of home buyer process, program qualification benefits and features. Negotiate collection of sensitive private and financial information.
• Manage a mortgage loan pipeline of up to 40 borrowers, at any time, acting as a liaison between homebuyer, loan officer, builder and closing agents to ensure loans are clear to close prior to the contract closing date.
• Communicate using various forms to collect needed documentation, accurately record customer information, in a timely manner, while safeguarding and ensuring compliance with corporate, federal, state and local.
• Meticulously review personal financial documents to ensure the accuracy and legality of such documents to prevent identity theft, fraud and money laundering threats to citizens and the US financial market.

Remote

• Oversaw the entire recruitment life-cycle, which included identifying, sourcing, and placement through the internal ATS (Applicant Tracking Systems) while leveraging other recruitment resources to optimize recruitment.
• Creatively built candidate pools by researching job boards, social media, referrals, community services, colleges, and employment agencies to fill 17 positions across seven college campuses with 120 exempt and.
• Developed processes and managed programs such as labor relations, recruiting, training, compensation, EEO, safety, leave administration and other benefits to ensue outstanding corporate citizenship, advocate for.
• Coordinated reference/background/drug screenings through ESS (Employment Screening Services), navigating the nuances of multiple states to ensure compliance and employability for candidates working closely with minors.

Raleigh-Durham, North Carolina Area

• Partnered with client’s leadership to determine staffing needs, candidate requirements and optimal times for new hire trainings. Managed new and tenured contractor staff in accordance with company/client standards.
• Oversaw the workers' compensation program, assisted 13 supervisors managing over 300 employees with completion of claims in accordance with established company workers’ compensation policy, procedures and the.
• Virtually lead new call center ramp-up in Buffalo, NY, with occasional travel to train delivery support managers in hiring and management of over 150 contact IT technical support agents for the State of New York.
• Collaborated with client delivery managers and team leaders to resolve 150+ employees’ payroll, time off request, disciplinary issues while balancing employee/business needs in accordance with federal, state, and local.

RTP, NC

Partnered with collections department Assistant Vice Presidents (AVP’s), Team Leaders, and Learning and Development staff to influence strategy, develop/facilitate trainings and act as a liaison between agents and management to meet company/client goals within company, client, federal, state and local guidelines.Studied reports to identify deficiencies and.