Monique Deshields-Clipper Email & Phone Number

Baltimore, Maryland, United States

● Collected and validated patient demographics and insuranceinformation for 150+ patients daily.● Secured patient information and confidential medical records incompliance with HIPAA privacy rule standards.● Applied administrative knowledge and courtesy to explainprocedures and services to patients.● Recommended service improvements to minimize recurringpatient issues and complaints.● Documented specific notes in the database regarding patientresolutions and/or system conflicts.● Assist management team with training and assessing prospects

Pikesville, Maryland, United States

● Consulted with supervisors to assess cases and plan strategies forenhancing care.● Educated and evaluated clinical staff regarding care quality● Assist management team with training and assessing prospects management regulations.● Analyzed key performance indicators to assess and manage risks● Evaluating patient care and creating procedural changes to increase efficiency● Trained and mentored 10+ employees to assure seamless onboarding production leading to an increase in quality patient care

Baltimore, Maryland, United States

● Offered assistance and answered questions for 70+ patients dailyto build rapport and retention.● Answered multi line phone system to respond to inquiries andtransfer calls to correct departments and personnel.● Utilized knowledge of medical record systems and medicalterminology to perform diverse data entry tasks.● Organized patient records and database to facilitate informationstorage and retrieval, balanced accounts and ran daily reports toverify totals.● Analyzed data reports to track daily productivity.● Assisted management team with training and assessing 6+ prospects by conducting working interviews.● Created a training reference manual for new employees with updated policies, procedures and frequently asked questions.

Pikesville, Maryland, United States

*Assist nursing staff with completion of resident activities of daily living, bathing, dressing, oral care, and other basic needs*Perform vital signs on residents at beginning of each shift and as directed*Answer calls for assistance and observe changes in resident’s behavior, emotional state, or physical condition*Trained and mentored 10+ employees to assure seamless onboarding production leading to an increase in quality patient care*Complete required documentation resulting in seamless patient care and fast responses to health related problems *Assist in transporting residents as needed

• Assisted in the execution of all operational and merchandising functions that occur within the store during their assigned shift• Provided excellent customer service to every guest• Drive sales to achieve and exceed personal and store goals• Ensured all funds and merchandise are handled according to Company policy and procedure• Assisted with scheduling a minimum of 1 event per quarter• Effectively managed merchandise• Assisted with driving Marketing initiatives• Served as product knowledge expert to educate customers• Provided exceptional customer service and customer experience• Trained onboarding store associates to be able to fulfill job requirements leading to an increase in sales productivity

Bachelor Of Business Administration - Bba, Human Resources Management/Personnel Administration, General

Bachelor Of Business Administration - Bba

Instrumental Music-Clarinet, Music Performance, General

Activities and Societies: Marching Band, Concert Band