Monique Ebert Email & Phone Number

Tauranga, Bay Of Plenty, New Zealand

Achievements:• Managed a portfolio exceeding $19 million across Auckland, Waikato, Bay of Plenty and Taranaki• Successfully converted $685,000 worth of new business opportunities• Successfully reinstated travel reviews with corporate clients following the pandemic hiatus, ensuring alignment with business objectives and fostering continuous improvement • Proactively shared knowledge and collaborated within the businesso In response to the loss of intellectual property due to a key staff member leaving, I took the proactive measures to learn about the Air New Zealand Prism data and facilitated its transmission from our business to Air New Zealand • Contributed to documentation and processeso Developed internal and external documentation to further support adoption of our online booking tool, collated material from suppliers such as airlines, rental cars and corporate agreements and rolled training out to the sales team and support staff o I took the initiative to learn about our in-house groups and conferencing Events Air service, helping to fill a knowledge gap within the business, and served as the liaison between our groups team and the client to ensure seamless coordination of the setup of the tool • Championed client and business interests by proactively seeking solutionso Initiated with two global international security firms to learn how we can work together and provide them with client data so that they are able to provide their duty of care to our mutual clientso Engaged on the behalf of one client who was at risk to lose over $15,000 in airline credit and mitigated the loss completely o Facilitated conversations with airline partners to understand medical clearance requirements and rolled the information out to our clients o Collaborated with Technology teams to enable post-ticketing changes, initiated trainings for staff adoption, and facilitated client onboarding

Tauranga, Bay Of Plenty, New Zealand

Achievements• Achieved my Partner Programme (contracted revenue) target at 105%o Increased contracted revenue in my portfolio YOY BY 271%o Added four new clients to my contracted revenue portfolioo Successfully signed the highest Partner Programme in the Coromandel area to dateo Increased accounts contracted revenue in a challenging market by up to 100%• Achieved #2 biller status for OneRoof in the Bay of Plenty and Coromandel region for the month of November• Had one agent in my portfolio successfully win our Australian Open agent national promotion due to revenue spent• Had four agents in my portfolio successfully win our Waiheke Lunch agent national promotion due to revenue spent • Successfully prepared for and delivered presentations to full conferences (the Richardsons Group and all Harcourts offices from Waihi up to Whitianga)Responsibilities• Work with boutique real estate agencies in the Western, Eastern Bay of Plenty and Coromandel • Develop and implement real estate portfolio's advertising plans and strategies• Respond to briefs, conduct negotiations and build strong relationships• Develop and manage a six monthly strategy• Undertake regular reviews with portfolio to ensure needs are being met• Accurately evaluate key accounts yield management and profitability• Capture key market trends and client decisions to maintain a high level of market intelligence

Auckland, New Zealand

Three month contract during my Restraint of Trade period. Responsibilities• Develop sales channels and strategy for existing and new products• Maintain existing customer relationships and introduce them to the new product portfolio • New customer development • Improve company sales and marketing strategies• Work in Hubspot and Upstock to process sales orders• Work in Shopify to check sales orders

Auckland, New Zealand

ResponsibilitiesPlanning and development• Forecast and target achievement• Development and implementation of sales plans and account strategies• Identify and develop innovative solutions to grow revenue and profitability• Respond to briefs, conduct negotiations and build strong relationships Sales management• Develop and manage a quarterly strategy for pipeline and sales growth while meeting client needs and objectives• Undertake regular reviews with new clients to ensure needs are being met• Develop and implement an ongoing new business development plan to ensure growth• Work collaboratively with the sales team to enhance the customer experience and increase efficiency• Work collaboratively with the marketing team to ensure sales promotions conform to brand strategiesAccount management• Develop and present solutions which meet client needs• Accurately evaluate key accounts yield management and profitability • Capture key market trends and client decisions to maintain a high level of market intelligence Administration and general management• Accurately record all customer interactions within the Salesforce CRM system• Manage the day to day administration of the territory• Work collaboratively with the sales support team lead to ensure smooth operational processes• Conduct business and demonstrate realestate.co.nz values and behaviours • Act with integrity, in line with sound principles and values, build trust and credibilityAchievements• Won Salesperson of the Quarter Q2 2021• Increased package production adoption by 7% • Converted 47 offices and/or agents onto agreements resulting in $302,000 uplift in revenue• Achieved $650,000 worth of revenue YTD 2021• Earned a wealth of positive feedback from industry sent directly to CEO/management • Obtained valuable competitor information • Adapted and prioritised revenue and urgency during the lockdown

Auckland, New Zealand

Digital with cross-selling into Print and Radio. Responsibilities• Achieve set targets through the sales individual’s identification, implementation and execution of strategies• Grow account portfolio profitability• Strategically plan and forecast to target • Effectively close meetings, pitch, create tailored marketing solutions and negotiate to close• Proactively promote GrabOne and NZME advertising products and servicesAchievementsFinancial Resultso Top 3rd performer in a team of 34 sales people.o 100% retention of key accounts.o Contributed 5% more than my peers to our overall Auckland team target.o In 2019 achieved 2.9 million in site sales which was a 70% increase on my own personal performance YOY.o In 2019 achieved $478,600 in revenue to GrabOne which is a 34% increase on my own personal performance YOY. o In 2018 achieved 29% of new business and in 2019 achieved 9% of new business, as I was senior key account management focused. • Project Managemento Proactively identified a lack of and created a sales process for our sales team morning meeting from lead through to conversion. o Proactively led a customer engagement co-branded Radio Hauraki and GrabOne Beer & Pie July campaign. o Investigated, collected data and fed back to the team information on what customers are searching for most onsite to assist the team to better strategically plan and provide content which results in customer engagement and sales (keywords and sources of how customers are getting to content i.e. emails). o Contributed in GrabOne’s first ever print publication, GrabOne Guide to Summer. o Sourced exclusive offers from five businesses for the One Roof launch event, for 200 of their clients. • People Managemento Identified as a senior sales person and selected to represent the GrabOne sales team, create a sales onboarding process for one regional new starter in addition to Auckland based new starters being seated next to me as their “buddy”.

Crowne Plaza Auckland, New Zealand

Responsibilities• Create an effective account management plan and nurture client portfolio• Identify and prospect new business opportunities in line with business strategy • Plan and execute travel for business, sales appointments, site inspections and host clients • Prepare and submit business cases, negotiate year on year rates for corporate accounts • Achieved budgeted revenue per room• Achieve hotel budgeted IHG Business Rewards Achievements• Project management o Led the IHG Business Rewards programme within New Zealand for New Zealand IHG hotels.• People management o Mentorship of two colleagues - Conference Sales Manager at Holiday Inn Rotorua and Reservations Agent at Crowne Plaza Auckland. • Financial responsibilitieso Increase YOY accommodation rates for corporate market segment. • January 2017, the Business Development Manager moved to another hotel. I was tasked with all her responsibilities and accounts, her role was not replaced

Holiday Inn Auckland Airport, New Zealand

Responsibilities• Activated at the point of warm new business, use solution selling techniques to close • Actively listen, create tailored solutions and value propositions • Effectively use negotiation and closing techniques• Lead and achieve teams’ meetings conversion target of 48% • Achieve budgeted revenue per room, meetings market segment• Outperform the competition and achieve more than market fair share, meetings market segmentAchievements • Project managemento Selected by the General Manager to play the key role of chief Christmas party organiser for the 2015 hotel Christmas party.o Nominated myself to organise back office team building activities. • People management o Trained and offered guidance to Event Coordinators as a sales leader within the hotel and due to having formerly held their role. o Tasked with overseeing the meetings conversion KPI of 48%, I organised and facilitated fortnightly conversion meetings. In these meetings each individual brought their business which was not yet converted, and I gave conversion solution focused guidance on how the member could convert the business. • Financial responsibilities o Used the conversion meeting outcome to forecast meeting banquets and room revenue, and report back to Senior Management. o Guided the team to achieve meetings conversion target of 48%. We achieved by 55%.o Achieved my own meetings conversion target of 48%. Achieved by 61%. o Achieved cross over targeted by closing 52.2% of business on the books for 2016 by 2015 year end o Significantly contributed to the 19.3% increase YOY of meetings banquets revenueo Significantly contributed to the 18.3% increase YOY if meetings room revenue

Holiday Inn Auckland Airport, New Zealand

Responsibilities• Led weekly interdepartmental conference meetings • Personal attendance throughout weddings to liaise directly with bride and groom• Delegation of tasks to conference coordinators and banquets staff• Sold into hotel conference and group accommodation• Discovered client needs and tailored proposals• Followed up repeat business to sales conversion • Drew up and at times tailored client contracts • Event and group accommodation coordination leading up to the conference• Ensured payment was being made as per contract payment schedule • Post event follow up• Created Opera billing accounts and ensured billing was settled at the end of each conference Achievements• Participated in weekly cross training with the Conversion Sales Executive• Lead shared with other IHG properties • Drove sales and increased revenue by setting a personal target of achieving more than 10% of revenue on top of new contracts signed • Drove sales and increased revenue by setting a personal target of achieving more than 10% repeat business conversion (YOY 2013 to 2014)• Reported at Conversion Meetings on a weekly basis • Attended work functions and hosting hotel client familiarisations • Drove sales and maximised revenue by setting a personal target of 10% more revenue and conversion

Sudima Lake Rotorua, New Zealand

Responsibilities• Reported to and assisted the Executive Assistant Manager and General Manager• Created and delivered weekly conference sales report to the National Sales Manager• Led weekly interdepartmental conference meetings • Personal attendance throughout conferences to liaise directly with clients• Delegation of tasks to conference, food and beverage staff• Experience in all food and beverage operational departments • Sold into hotel conference and group accommodation• Discovered client needs and tailored proposals• Followed up to sales conversion• Drew up and at times tailored client contracts • Event and group accommodation coordination leading up to the conference• Ensured payment was being made as per contract payment schedule • Post event follow upAchievements• Invited to attend sales calls with the National Sales Manager • Participated and attended the Rotorua local Conference and Incentive breakfast meet-ups • Invited to and represented Sudima Hotels at MEETINGS trade show 2012 and 2013 • Represented Sudima Lake Rotorua at Hitched Wedding Trade Show 2013

Graduate Diploma In Business, Business/Commerce, General, A+ Pass With Distinction

A+ Pass with Distinction INTB707 Strategy Dynamics Level 7 A+ MARS710 International Sales Management Level 7 A+ MGMT708 Organising.

Education record

NCEA Level 1, 2 and 3 University Entrance Diligence Award: Psychology Diligence Award: Computer Studies Deputy Principal Strive Award.