First Nations Specialist Apprenticeship Connect Australia Provider

Supervise and provide leadership to a team of Support Advisor MentorsExpert strategies, referrals and guidance provided at all levels of engagementProficient identification of support needs and implementation of Case Management including tailored plansReferralsFace to face workplace visits inc interventions, mediations, disciplinary meetings, and general conversations to assist in building trust and rapport Personal Mentoring KPI (achieved)Managed team to ensure all Individual and Team KPI targets were consistently met.Met compliance, administrative, and financial responsibilitiesStrong skills in discrepancy investigation and reconciliation against departmental reporting In-depth knowledge of current apprenticeship incentives ,department guidelines and administrative processes. This enables utilisation of the system and its processes to tailor options to specific individual needs, enhancing the chance of continuation.Implemented proactive strategies to develop In Training Support Ability to pivot in an ever changing environment as directed by the Department Training of staff in all aspects of the Support Advisor role and ongoing training provided to ensure best efficiency and effectiveness. In depth understanding of the apprenticeship program and the education and training environment Strong time management and relationship-building skills.Advanced administrative, reporting, computer and communication skills Managed field contacts team, ensuring successful completion of face to face contact visits and relevant administration Developed and managed ongoing relationships with external stakeholders, including group training organisations, specialist indigenous programs, disability support agencies, mental health and welfare providers etcUp to date knowledge of apprenticeship incentives ,guidelines and processes. Apprenticeship signups Large Account ManagementTasks undertaken from previous role, also relevant

Responsible for managing support interventions throughout apprenticeships to ensure completion, with a noticeable impact on the well being of individuals, better relations in the workplace and continuity toward successful outcomes. Case Management including compilation and implementation of action/management/support plans Maintained high compliance with contractual requirementsAccurately entered data across multiple computer systems Developed tailored support plans, including regular contact and follow up and utilised stakeholder assistance as requiredResponsible for ensuring the correct guidance, referrals and assistance were provided Consistently met and exceeded KPIsStrategised to ensure government targets were met and to source additional opportunities.Counselling and case management training and experience, ensured I was able to identify all issues and needs no matter how diverse. Provided effective continued follow up and contact Cultivated strong stakeholder relationships internally and externally to best support diverse and challenging apprenticeship and employer needs.Worked collaboratively with stakeholders to ensure comprehensive support for apprentices and employers and that assistance was relevant, appropriate and provided in a timely mannerEngaged with multiple VERTO departments in relation to targets, reconciliation against department data and discrepancy investigation and rectification.In Training Support contact for information required for Environmental reports, information for Tender applications, and implementation of changes as required by the department Process and procedure writing and implementation

Vocational Advisor with a proven track record in delivering Australian Apprenticeship services including undertaking signups of new apprentices and trainees. Skilled in identifying and developing new apprenticeship opportunities, fostered strategic partnerships resulting in increased opportunities/roles for apprentices and trainees whilst ensuring compliance with regulatory requirements. Possesses excellent communication and administrative skills, complemented by strong marketing and business development acumen.Demonstrated commitment to providing high-level customer service and support, resulting in increased retention and completion rates.

Started in administration in August 2008, managing new training contracts and liaising with various stakeholders. Moved to the call center in December 2008, handling incoming calls and processing contracts, fee for service, and providing information to stakeholders. Conducted general administrative tasks and utilised relevant internet sites and computerised systems for data input and tracking. Worked in VERTO Customer service team as part of admin duty rotation.

Contributed to a high-volume customer service team within a call center environment, handling over 120 phone calls daily, while managing all paperwork tasks such as orders, credits, discrepancies, and quotations, ensuring adherence to daily-checked KPIs to maintain excellent service standards.

Managed all financial, administrative, HR, and operational aspects of the business, including recruitment, OH&S, correspondence, and client relations. Led marketing and business development efforts nationally and internationally. Collaborated with the Director, consultants and dealer network. Conducted HR tasks such as recruitment, workforce development, and performance management. International engagements to share insights with US and European counterparts. International freight and freight forwarding. Expo attendance. Support, training and education of local, interstate and international staff and stakeholders.

Supervised inmates and handled administrative duties within a correctional facility with an emphasis on clear communication and mediation. Managed complex situations and engaged in case management, creating support plans and providing referrals. Certificate III in Corrections training undertaken.

Directed operations of an 80-room motel with dining and conference facilities, overseeing a team of 45. Managed administration, finance, group bookings, conferences, and marketing to optimise occupancy. Also served as HR manager, handling recruitment, performance management, mediation, and employee development plans, fostering strong internal and external relationships.

Demonstrated expertise in customer service, finance, accounting, administration, payroll, personal assistant duties, archiving, classified correspondence handling, reporting (financial and administrative), leave travel, supervision, and training throughout my naval career spanning multiple states. Acquired extensive training and experience in administration, accounts, finance, and payroll within the Navy, enabling seamless adaptation and application of skills to diverse environments. Developed strong teamwork skills essential for naval operations.