Monique Epps

Monique Epps Email and Phone Number

Customer Support Manager @ ATM Solutions
Fairfield, OH, US
Monique Epps's Location
Cincinnati, Ohio, United States, United States
Monique Epps's Contact Details

Monique Epps work email

Monique Epps personal email

n/a
About Monique Epps

Monique Epps is a Customer Support Manager at ATM Solutions. She possess expertise in account management, customer satisfaction, process improvement, call centers, training and 8 more skills.

Monique Epps's Current Company Details
ATM Solutions

Atm Solutions

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Customer Support Manager
Fairfield, OH, US
Monique Epps Work Experience Details
  • Atm Solutions
    Customer Support Manager
    Atm Solutions
    Fairfield, Oh, Us
    View
  • Engineering Excellence
    Director-Contact Center Operations
    Engineering Excellence Jul 2010 - Mar 2022
    Partner with the leadership team to help develop and execute strategic business plans, operational goals, and performance metrics controlling workflow. Prepare, verify, and authorize employee schedules and work records for payroll purposes. Work directly with the Operations team to analyze technical operations, general business, and administrative performance to achieve customer satisfaction, system effectiveness, and profitability.
    View
  • Clear Channel Critical Mass Media
    Call Center Manager
    Clear Channel Critical Mass Media Feb 1997 - Sep 2009
    Provided leadership and development for a team of 10 Supervisors, 12 Team Leads, 200 plus Call Center representatives, job responsibilities include establishing process improvement objectives and key metrics while maintaining projects and exceeding performance goals.
  • Elrick & Lavidge Marketing Research
    Call Center Manager
    Elrick & Lavidge Marketing Research Jul 1994 - Feb 1997

Monique Epps Skills

Account Management Customer Satisfaction Process Improvement Call Centers Training Supervisory Skills Strategic Planning Project Management Leadership Customer Service Microsoft Office Troubleshooting Coaching

Frequently Asked Questions about Monique Epps

What company does Monique Epps work for?

Monique Epps works for Atm Solutions

What is Monique Epps's role at the current company?

Monique Epps's current role is Customer Support Manager.

What is Monique Epps's email address?

Monique Epps's email address is me****@****nce.com

What is Monique Epps's direct phone number?

Monique Epps's direct phone number is +193746*****

What skills is Monique Epps known for?

Monique Epps has skills like Account Management, Customer Satisfaction, Process Improvement, Call Centers, Training, Supervisory Skills, Strategic Planning, Project Management, Leadership, Customer Service, Microsoft Office, Troubleshooting.

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