Monique Flora Email & Phone Number

• Managed project management documentation throughout the second phase of an employer engagement framework project by analyzing schedule, quality, risk, people and other aspects of project performance.• Created a department project plan that contained information on all ongoing projects by each team in the Work-Integrated Experiential Learning Services department.• Worked with co-op staff to support students enrolled in co-op prep and/or co-op work term courses, including marking course materials such as resumes, cover letters and projects related to interviews and job searches.

Oakville, Ontario, Canada

• Welcomed and assessed client needs, answered inquiries, and guided the client to the necessary staff member.• Managed the dealership's telephone and email communications by providing helpful information to clients, taking detailed messages, and directing calls.• Managed various administrative duties such as stocking-in vehicles, licensing vehicles, vehicle paperwork, and monitoring inventory daily.

Oakville, Ontario, Canada

• Maintained campus grounds and landscaping with a team of 5. • Performed maintenance duties for assigned buildings, outdoor campus, and related facilities daily.• Set up events and assisted with tasks where needed throughout the campus.

Oakville, Ontario, Canada

• Managed point-of-sale transactions accurately and efficiently with customers.• Managed daily upkeep of the department and inventory while maintaining and preparing creative floral and product displays to enhance daily sales.• Demonstrated leadership in one-on-one training sessions with 3 new employees.• Engaged in helpful conversation with clients while completing transactions and providing gift-wrapping when required.

Oakville, Ontario, Canada

• Prepared invoices for monthly billing with attention to detail and invoiced to clients in a timely manner.• Produced marketing materials for promotional materials including logos, brochures, and e-mailers; facilitated company-wide upgrade of these materials.• Arranged and scheduled client appointments while providing outstanding customer service.• Maintained file management system, pre-assembling files, reducing project time and increasing client satisfaction.

Bachelor Of Arts - Ba, Urban Development

Postgraduate Certificate, Project Management, 3.79 Gpa