Serve as primary contact with research participants, sponsors, and regulatory agencies. Coordinate studies from start-up through close-out. • Determine eligibility of and gather consent from study participants according to protocol. Assist in developing recruitment strategies. • Coordinate collection of study specimens and processing. • Collect and manage patient and laboratory data for clinical research projects. Manage research project databases, develop flow sheets and other study related documents, and complete study documents/ case report forms. • Ensure compliance with research protocols, and review and audit case report forms for completion and accuracy with source documents. Prepare regulatory submissions and ensure Institutional Review Board renewals are completed. • Assemble study kits for study visits, monitor scheduling of procedures and charges, coordinate documents, and attend monitoring meetings with sponsors, acting as primary contact. • Monitor expenditures and adherence to study budgets and resolve billing issues in collaboration with finance and/or management staff. • Requesting old films and medical records in preparation for patient arrival. • Scheduling diagnostic tests and procedures (such as MRIs, CTs, ultrasounds, and PET scans). • Answering calls from patients and referrals. • Following up to confirm appointment times

As a Transplant Program Assistant I help to establish, coordinate and perform all administrative duties required to support the transplant team. I operate as the liaison between the patient and the Transplant Center’s clinical staff by communicating relevant information by telephone and written correspondence with such software as Epic, E-Health, Rightfax, and T-REX. I also provide scribe support by inputting updates and corrections to patient charts maintaining the transplant data base, and keeping up-to-date with the regulatory changes in UNOS and CMS all while training New - Hires

My job is to initiate and complete patient authorizations. Obtain timely authorizations of all patients requiring per- certification and is held accountable for conversion percentage and results which include a high level of research and problem solving. I research denials to make which that when the claims were process that all accurate documents were given to insurance .That way insurance is able to make a decision that is in favor of patient if not then thats where my problem solving skills came in to resolve the situation in a favorable manner so that patients and hospital are both satisfied. I also ensure that all policies governing commercial per- certification and authorization are followed to minimize financial risk all while maintaining a relationship profile by payor for payor case managers and medical directors. I make outbound calls to insurance companies to process claims. I make calls to patients to update insurance information and to also answer any questions that they patients may have about their upcoming appointments.

My role as a radiology scheduler was to maintain professional and consistent in a high stress and high call volume environment. I helped to create the POS for the radiology department and also worked with the IT department to help get our Epic system working the way that we needed it to for optimal results. I scheduled the following radiology procedures: Bone Density, Mammography, Ultrasounds, MRI , CT and also Nuclear Medicine all while knowing the preparations and protocols if there was one for the scheduled exam. Obtained and entered into the Epic software new physician address, fax numbers, and NIP number's. I made outbound calls and received inbound calls to patients and provider offices to request documents, scheduled and to answer any questions, so that our patients test and appointments were completed in a timely matter. I worked with the per-certification department supervisor to learn the process in per- certification so that I could do an even better job at scheduling.