Lever was acquired by Employ Inc in November 2022.

Working as the People & Workplace Manager at Lever means I get to help build and cultivate our new Toronto office that is productive, collaborative and inclusive through meaningful employee experiences. I'm known for maintaining an organized working environment like a well-oiled machine through various processes, infrastructure and engagement with our People initiatives. I'm responsible for keeping in check all the small things so that our team can focus on big-picture goals.Lever was founded seven years ago to tackle the most strategic challenge that companies face: how to recruit and hire top talent. We’re building the next generation of hiring software that companies like Netflix, Yelp, Cirque du Soleil, Shopify, and Eventbrite rely on to grow their teams. We've rethought the talent acquisition paradigm and are the innovation leaders in our space and looking for the right people to join us as we scale.We’re extraordinarily proud of the company we’ve built so far, and are excited to grow in our new city, Toronto.

We think the Internet is a much better place when everyone can browse privately, and browse the same Internet as everyone else. TunnelBear wants to bring the benefits of privacy to everyone with our incredibly simple apps.

● Spearheaded transition and re-brand of the Toronto office by managing renovation projects and workspace creation.● Organized company events including 9th anniversary team event for 100+ staff at Toronto Raptors Game.● Ensured renovations of entire 2nd floor and furniture setup completed within four weeks before All-Hands meeting, attended by all Executives in Toronto. ● Maintained third party vendors relations inclusive of building management, general contractors, security, janitorial and food services .● Enhanced office culture with utilizing internal communication board with employee birthdays, work anniversaries and themed treat days.

● Organized and responded to all incoming customer inquiries via pro-active live chat and help desk in a timely manner. ● Proven client satisfaction demonstrated in first line support with technical requests and product demonstrations.● Coordinated and assisted with client base growth with renewed subscriptions, product upsell and account retention.● Produced and curated Knowledge Base articles and Marketing materials such as industry reports, blog posts and ad copy.

Responsible for supporting Human Resources team by supporting development and maintenance of Human Resources data requirements and acting as the first point of contact for all staff and external vendors. ● Assisting building efficiencies and effective responsiveness into existing operations and helping define new processes. ● Enhancing the employee and candidate experience by providing customer-centric communication approach.● Creating and implementing process-driven strategies for Human Resources requirements in recruitment, onboarding and data management.● Coordinating the administration of HR policies and procedures in both Canada and United States. ● Devising and coordinating operational logistics for Canadian and US offices. ● Successfully project managed and spearheaded first company-wide philanthopic holiday initiative. ● Supporting C-Level Executives in an HR and operational function. ● Responsible for ensuring day-to-day operations.

● Ensure that each fan and customer is met with the TBJ Guest Experience philosophy and brand.● Manage Ticketmaster Archtics® POS transactions and balance the daily deposit with total ticket sales.● Answer customer’s inquiries regarding event and venue information in an efficient and professional manner.● Receive and act on complaints in a friendly and efficient manner in relation to tickets; report and advise on escalated complaints to Box Office Supervisor.

● Point of contact for client and reception services, managing front desk.● Engaged with clients in answering queries, problem solving and providing detailed information on city programs and services.● Operating cash, debit and credit transactions.● Managing and operating multiple line switch phone system.