Monique Hammond Email and Phone Number

Group risk benefits at work, also funds at work for Group schemes Training and interviews of new joiners as well as shared roles across the business • To take ownership of all insurance and claims-related matters on behalf of MunichRe. Manage the renewals process and report to the Board and other parties asrequired with ABSA Life Underwriting.• Present accurate and succinct underwriting and claims summaries to the Board ofMunich Re.• Ensure underwriting contracts are administered and recorded accurately, and ontime.• Assess risks that are received and underwrite using judgment and experience andin compliance with underwriting guidelines.• Act as a member of, coordinate and lead the Underwriting Committee and Claimsand Reserving Committee.• Design, negotiate and execute Retro cession Programme.• Liaise with brokers, underwriters, and legal advisers (when necessary) tounderstand detailed clauses within contracts written and claims to develop.• Reviewing, approving, settling, or denying complex claims in accordance withclaims procedures.• Managing projects, developing and implementing new procedures for installations& new business, underwriting, and claims processing to drive forward continuousprocess improvement.• Designing and producing useful, accurate, and detailed management information.• Liaise with reserving actuaries to ensure the adequacy of claims reserves.• Manage all claims matters in respect of a complex retrocession program to supportreinsurance recoveries.• Coordinate audit functions with internal and external auditors as needed.• Understand and monitor global catastrophes and major risk losses that might affectthe company.• Deliver and monitor the delivery of Underwriting Service and Claims Service inaccordance with agreed standards and Key Performance Indicators

CASE MANAGER / EXECUTIVE UNDERWRITER • Life underwriting on individual & group international risk (USD/GBP/Euro)• Assessments on health and financial risk• Occupational risk assessment • Travel risk assessment • Health risk assessment • Policy enhancements • Systems enhancements • Work instruction planning • Research & Development of products • Research & Development of underwriting protocols • Research & Development of the loading & exclusions • Research & Development on the foreign markets regarding the methodology of UW• Executive underwriting on reviews/exclusions/postponements/differs/declines• Executive Assessments on travel risk dependent on country • Executive assessments on occupational risk • Installation of underwriting framework • Installation of the admin framework • Installation of process framework• Quote & application submissions • Underwriting of cases • Decision making of risk on sums applied for• General admin and up keep • Issuing of acceptance & issuing of requirements • General queries on underwriting/quotes/applications ect • Commissions statements • Payment reminders • Cancellation of policies • Broker & client liaison sessions • Risk partners sessions & liaison • Day to Day up keep of the teams daily/monthly/quarterly/yearly outputs • Duties and Responsibilities:• Provide assistance to the Underwriting specialist system (SOLEM) when required.• Preparing test packs and outcomes based on underwriting policy as agreed with internal Stockholders

• Learning and exposure to life insurance product knowledge based on the PPSproduct guide.• Using past and current medical knowledge in the context of underwriting withinPPS guidelines.• Basic financial underwriting.• Tele-Underwriting in accordance with the PPS standards• Effective Query solution• Client interaction• Duties Performed: Decline excessive risks.• Authorize reinsurance of policy when risk is high.• Decrease the value of the policy when risk is substandard.. and specify applicableendorsements or apply a rating to using reference materials.• Evaluate the possibility of losses due to catastrophe or excessive insurance• Handle phone calls from brokers /agents/consultants/clients...• Marketing and servicing allocated branches• Decline excessive risks.• Write to field representatives, medical personnel,.. and others to obtain furtherinformation, quote.. rates, or explain company underwriting policies...• Review Company records to determine the amount of insurance in force on a singlerisk or group of closely related risks.• Authorize reinsurance of policy when risk is high.• Decrease the value of the policy when risk is substandard and specify applicableendorsements or apply• Rating to using reference materials.• Evaluate the possibility of losses due to catastrophe or excessive insurance.• Handle phone calls from brokers /agents/consultants/clients...• Draft review letters• Checking and assisting in the development of junior underwriters

• Taking ownership of queries and tasks allocated and ensuring they are Resolvedtimely and effectively.• Ensuring accurate completion of documentation as per departmental guidelines inorder to meet client needs.• Effectively utilize IT systems to ensure accuracy of documentation.• Ensuring to adhere to the organizational best practice and legislative requirements.• Adhering to policies and procedures and take corrective action where necessary.• Ensuring all risks are mitigated and escalated where necessary.• Identifying risks to the company and escalate accordingly.• Engaging in effective communication and deliver according to SLA's.• Maintaining a consistent service delivery to ensure client retention and satisfaction.• Maintaining a broad product knowledge in order to effectively and accuratelyrespond to customer queries.• Ensuring Service Level Agreements are met and exceeded.• Providing first-time resolution on inquiries.• Dealing with client information in a competent, efficient, and professional manner.• Ensuring complete confidentiality of all clients' information.• Supporting & assisting with effective teamwork.• Engaging with appropriate training interventions to promote own professionaldevelopment.• Actively live the Company values not just at work but consistently

• Administering pensions and medical aid annuities• Working closely with medical aid companies.• Balancing allocated funds for pensions and medical aid• Updating basic information for allocated funds• Doing medical aid billing, arrears, deaths & general updates• Increases of members, Adding new members• General administration• Dealing with basic daily inquiries• Taking calls with regards to EB Annuities• In fluxing faxes and emails from our database allocating them to the correct person• Dealing with movement recons for the medical aid• Sending and replying to client-based emails• Dealing with walk-in clients• Working closely with medical aid companies with regards to credits or debits• Doing fund cleanups for data and information purposes• Control of all contracts being issued and sent to clients• ITC checks and general information search for clients• Sending out data verification & COE forms and updating them on the server